Jessica Jeary
Conestogo,ON
Summary
Skilled in scientific undergraduate work and research, a highly motivated and customer-focused professional with expertise in sales, customer service, and coaching. Proven ability to exceed company standards with a strong work ethic, and aptitude to learn. Skilled in time management, information synthesis, and health promotion with a demonstrated ability to collaborate effectively with a team. Known for creativity, initiative, and a commitment to delivering results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospitality and Sales Professional
Conestogo Golf and Country Club
Conestogo, Ontario
06.2024 - Current
- Excelled in hospitality and customer service as a head service professional who actively managed a wide variety of guest types.
- Utilized various sales and customer satisfaction techniques to increase customer base and boost revenue.
- Implemented process improvement initiatives within the department into a team.
- Demonstrated expertise in delivering a premium customer experience, while ensuring responsible cash handling.
- Coordinated large events through management and bartending experience.
Hospitality and Guest Service Professional
LaLa Social House
Waterloo, Ontario
10.2023 - Current
- Provided personalized customer service while maintaing high standards of excellence in a private establishment, ensuring high-profile members remain beyond satisfied.
- Successfully managed large group events requiring food and beverage sale and service.
- Provided guidance and assistance during onboarding process.
- Utilized effective upselling techniques to increase sales and guest satisfaction.
- Monitored customer feedback to identify areas for improvement in the customer experience.
Equine Training Coach and First-Aid Specialist
Conestogo River Horseback Adventures
Conestogo, ON
09.2022 - 04.2023
- Experienced instructor dedicated to nurturing young rider’s skill while fostering a deep appreciation for equine education and safety using a personalized training program.
- Skilled in equine medical maintenance and first-aid techniques used in both horses and clients.
- Designed and implemented tailored riding lessons, cultivating a safe and holistic learning environment to both riders and their equine partners.
- Assessed and addressed medical conditions in horses and implemented personalized rehabilitation and recovery programs.
- Encompassed both training techniques and the critical medical basis of understanding in equine safety and recovery.
Education
Bachelor of Science - Honors Kinesiology
University of Waterloo
Waterloo, ON06-2024
Skills
- Interpersonal skills
- Research reporting and analysis
- Teamwork and project coordination
- Exercise and human physiology
- Student monitoring and group facilitation
- Client relationship management
- Health promotion and understanding
- Critical and analytical thinking
- Clinical assessment skills
- Laboratory and workplace safety
- Business and sales development
- Proficient in using Microsoft Word, Excel, and PowerPoint
Accomplishments
- Honors Kinesiology Degree, and Double Minor Graduate
- Acceptance Scholarship Recipient
- Top 10 in International Business Competition; DECA
- Duke of Edinburgh Award Bronze Level Completion
Certification
- Research Ethics TCPS 2: CORE 2022 Certification
- SMARTSERVE Certification
Timeline
Hospitality and Sales Professional
Conestogo Golf and Country Club
06.2024 - Current
Hospitality and Guest Service Professional
LaLa Social House
10.2023 - Current
Equine Training Coach and First-Aid Specialist
Conestogo River Horseback Adventures
09.2022 - 04.2023
Bachelor of Science - Honors Kinesiology
University of Waterloo
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