Jessica Jardim
Puslinch,ON
Summary
Skilled in retail knowledge and effective time management, I excel in fostering vendor relationships and team collaboration. My approach combines strong communication skills and customer service orientation, significantly enhancing store aesthetics and operational efficiency. Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
9
9
years of professional experience
Work History
Merchandiser
Servrite JBMD
#306 – 19100 Airport Way Pitt Meadows, BC, V3Y 0E
04.2023 - Current
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Established strong vendor relationships to maintain and support business.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Facilitated clear communication between store associates and corporate teams regarding merchandising goals, expectations, and feedback on execution quality.
Cashier/Evening Supervisor
Food Basics
Cambridge, ON
09.2020 - 05.2022
- · Ensured each customer received outstanding service by greeting and acknowledging and inquiring if any assistance was needed, listening to the needs of customers.
- · Maintained high standards of customer service during high-volume, fast-paced operations.
- · Ensured accurate and efficient operation of the register; including cash management, correct distribution of change and ensuring debit and credits were processed properly.
- · Properly verified age of any customer buying age restricted products such as beer and wine.
- · Performed transactions such as refunds, credits, issue change and receipts due to customers.
- · Cash office supervisor for 2 years. Responsible for overseeing breaks/lunches, the counting and deposits of registers money.
- Keep record of the amount of money received each day and record totals shown on cash register and verify cash on hand.
Crew Member
McDonald's Restaurant
Cambridge, ON
11.2015 - 09.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Certificate - Personal Support Worker
Conestoga College
Kitchener, Ontario2018
Skills
- Retail knowledge
- Pricing and shelf labeling
- Effective time management skills
- Strong writing and communication skills
- Enthusiastic team player
- Customer service oriented
- Physically able to perform required duties of the position
- Ability to handle sensitive information effectively
- Spoken languages: English and Portuguese
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Merchandiser
Servrite JBMD
04.2023 - Current
Cashier/Evening Supervisor
Food Basics
09.2020 - 05.2022
Crew Member
McDonald's Restaurant
11.2015 - 09.2020
Certificate - Personal Support Worker
Conestoga College