Jessica Jackson
Oceanside
Summary
Resourceful and experienced, offering expertise in customer service and team management. Detail-oriented team leader with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Excellent trainer and mentor.
Overview
13
13
years of professional experience
Work History
Manager Apprentice/Assistant Manager
WinCo Foods
06.2023 - Current
- Mentored and trained new employees, maintaining a positive work environment that promoted teamwork.
- Collaborated with store manager to develop achievable goals and objectives for continuous store improvements for all departments.
- Assisted in the hiring process by interviewing potential candidates, contributing to a strong work team of dedicated employee owners.
- Create store schedules and display planners to enhance shopping experience.
- Present meetings every month regarding updates and store improvements for opportunities such as overtime and future hiring processes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Build and created relationship with vendors and outside services.
Lead Clerk/Shift Supervisor
WinCo Foods
01.2020 - Current
- Maintaining knowledge of what is changing, this includes knowledge of store vendors.
- Provide friendly customer service and assistance
- Performing majority of all task of upper management, excluding disciplinary actions.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered training and leadership to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Managed communication between associates and management, addressing key issues and needs.
- Collaborated with other team leaders and assistant manager to direct and support the operations of the team.
- Accomplished multiple tasks within established timeframes.
- Met incoming trucks and used forklifts to move pallets to staging areas.
- Crossed trained in receiving.
Server
Buffalo Wild Wings
04.2019 - 03.2022
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new team members on restaurant procedures, menu items and performance strategies.
Merchandiser
Nordstrom Rack
08.2018 - 02.2019
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Folded and arranged merchandise in attractive displays to drive sales.
- Ensure all products are tagged with tagged with a sensor as a lot of products are high-end.
Fine Dining Server
Mitchell's Fish Market
08.2017 - 07.2018
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Rolled silverware, set up tables and polished glassware and silverware.
- Managed sections for smooth flow of guests and orders.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Sr. Vendor Analyst
Communicator, Quicken Loans
06.2014 - 07.2017
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Receive recognition for high monthly numbers.
Associate Team Member
Target
03.2013 - 06.2014
- Assisted in building the stores fresh department in the overnight team.
- Stock and replenish merchandise according to the store merchandising layout; this includes setting planograms.
- Removed damaged, out of code, discontinued items from display
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Loaded and unloaded merchandise using ladder and pallet jack.
Cooking Assistant/Hospitality Aide
Shelby Nursing Center
04.2011 - 03.2013
- Starting position was an food service aide, progressed to assistant cook within a year.
- To prep desserts and meal side dishes for the three meals of the day.
- Deliver and serve food throughout the facility including the dining hall.
- Ensure all dietary limits are being overlooked.
- Assist in daily cleaning assignments at the end of every shift.
Education
Diploma - Advance Education
Dakota High School
Macomb, MI06.2010
Skills
- Customer Service
- Team Management/Leadership
- Problem Solving
- Forklift Operation
- Computer Literacy
- Adaptability
Additional Information
- Willing to relocate
Timeline
Manager Apprentice/Assistant Manager
WinCo Foods
06.2023 - Current
Lead Clerk/Shift Supervisor
WinCo Foods
01.2020 - Current
Server
Buffalo Wild Wings
04.2019 - 03.2022
Merchandiser
Nordstrom Rack
08.2018 - 02.2019
Fine Dining Server
Mitchell's Fish Market
08.2017 - 07.2018
Sr. Vendor Analyst
Communicator, Quicken Loans
06.2014 - 07.2017
Associate Team Member
Target
03.2013 - 06.2014
Cooking Assistant/Hospitality Aide
Shelby Nursing Center
04.2011 - 03.2013
Diploma - Advance Education
Dakota High School
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