Jessica Jackman
Brantford,ON
Summary
Energetic, with a solid understand of the retail market & vast customer service experience. Friendly, kind, punctual with an eye for details and the ability to learn quickly. Leadership skills and able to take and follow direction with a team or individually
Overview
10
10
years of professional experience
Work History
Assistant Manager
Softmoc Shoe Rack
01.2023 - Current
- Supervised day-to-day operations and inventory to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
Seasonal Sales Associate
Christmas Spirit
11.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Customized Christmas ornaments as per customer requests
Framing Specialist
Michael's
01.2021 - 09.2021
- Demonstrated expertise in handling delicate art pieces while performing framing duties, preserving the integrity of each item entrusted to my care.
- Addressed customer concerns regarding framing choices while maintaining a professional and helpful demeanor, fostering positive relationships with clients that led to repeat business.
- Assisted clients with their framing needs, offering personalized recommendations based on individual preferences and budget constraints.
Junior Assistant Manager
La Vie En Rose
01.2020 - 01.2021
- Set individual sales goals for employees and assisted in motivating the team to achieve these goals
- Completed online orders, and backroom organization in a timely manner
- Successfully selling products and engaging with customers on the sales floor
Supervisor
Boathouse
01.2018 - 01.2019
- Coached and instructed the team to increase sales, resolved conflicts, provided direction
- Customer service, open & closed store
- Moved merchandise to the sales floor and created displays
Front Office Receptionist
West Brant Animal Hospital
01.2018
- Greeted customers, scheduled appointments for 5 Veterinarians and 7 technicians
- Provided clerical support, created correspondence, opened mail and distributed accordingly
- Accepted payment, processed payments
- Answered phones, provided clinic information, directed calls
Key Holder
Justice Tween Brands
01.2015 - 01.2018
- Customer service, advised on sales and promotions
- Maintained orderly stockroom, created visual marketing displays
- Cash, balanced till
Education
Bachelor of Arts - Health Studies
Wilfrid Laurier University
Brantford, ON05-2025
Veterinary Office Management, Certificate -
Mohawk College
Brantford, ON01-2018
High School Diploma -
St. John's College
Brantford, ONSkills
- Excellent communication skills
- Efficient with high level of accuracy
- Experienced in retail
- Cash handling experience
- Supervisory experience
- Approachable
- Compassionate
- Administrative skills
Timeline
Assistant Manager
Softmoc Shoe Rack
01.2023 - Current
Seasonal Sales Associate
Christmas Spirit
11.2021 - 12.2022
Framing Specialist
Michael's
01.2021 - 09.2021
Junior Assistant Manager
La Vie En Rose
01.2020 - 01.2021
Supervisor
Boathouse
01.2018 - 01.2019
Front Office Receptionist
West Brant Animal Hospital
01.2018
Key Holder
Justice Tween Brands
01.2015 - 01.2018
High School Diploma -
St. John's College
Bachelor of Arts - Health Studies
Wilfrid Laurier University
Veterinary Office Management, Certificate -
Mohawk College
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