Jessica Ishak
Hamilton,ON
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 2-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
9
9
years of professional experience
Work History
Business Account Manager
Mobile Savvy
10.2021 - Current
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Developed new business strategies for revenue growth, leading to increased profits and market share.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Barista
Williams Fresh Cafe
03.2020 - 10.2021
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Used POS system to accurately enter orders and process payments.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Barista
Second Cup Coffee
10.2019 - 01.2020
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Used POS system to accurately enter orders and process payments.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Ice Cream Server
Baskin Robbins
06.2016 - 10.2019
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Adhered to food safety guidelines for proper storage of ice cream products, maintaining freshness and quality.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Utilized proper portion control to determine customers receive correct portion size.
- Completed milkshakes and ice cream desserts for customers.
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Accurately operated cash register to process customer payments.
Manager
Baskin Robins
02.2017 - 09.2018
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
Key Holder
Dollarama
10.2014 - 02.2017
- Participated actively in weekly meetings sharing ideas that contributed directly towards improving operational efficiency across departments.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Education
Degree - Office Administration - Health Services
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2024
High School Diploma -
St. Mary Catholic Secondary School
Hamilton, ON06.2014
Skills
- Inbound phone call handling
- Customer Relationship Management
- Staff Training
- Shift Scheduling
- File Maintenance
- Verbal Communication
- Training and Development
- MS Office
Languages
English
Native or Bilingual
Timeline
Business Account Manager
Mobile Savvy
10.2021 - Current
Barista
Williams Fresh Cafe
03.2020 - 10.2021
Barista
Second Cup Coffee
10.2019 - 01.2020
Manager
Baskin Robins
02.2017 - 09.2018
Ice Cream Server
Baskin Robbins
06.2016 - 10.2019
Key Holder
Dollarama
10.2014 - 02.2017
Degree - Office Administration - Health Services
Mohawk College of Applied Arts And Technology
High School Diploma -
St. Mary Catholic Secondary School
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