Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Isfeld

Burnaby,BC

Summary

Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in Google Docs, Slack, Photoshop, Teachable, Active Campaign and SmaterQueue. Possess strong communication and decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

15
15
years of professional experience

Work History

General Virtual Assistant

Ethony Enterprise
08.2022 - Current
  • Conferred with customers by telephone and email to provide information.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Executed travel arrangements by researching and booking flights and accommodations.

Social Media Marketing and Discord Developer

Self Employed Services
03.2022 - 07.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Family Nanny

Mathieson Family
01.2019 - 11.2021
  • Built positive and nurturing environments to support child social and emotional growth.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Organized different types of activities to enhance physical and intellectual development.
  • Assisted children with homework assignments and special projects across different subjects.
  • Involved children in caring for household pets and chores.
  • Assisted with housework such as laundry and cooking.
  • Implemented daily routine to maintain structure and stability
  • Transported children safely to school, activities and appointments on time.
  • Kept children's areas neat and clean.
  • Developed creative activities to encourage physical, social and emotional growth.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Heath Care Aide

Grace Hospital
09.2015 - 06.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others.

Busser and Banquet Server

Lakeview Resort & Conference Center
06.2008 - 08.2014
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Trained new staff in bussing and cleaning procedures.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Greeted customers and provided menus upon arrival to dining room.
  • Monitored dining room inventory and replenished as necessary.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Arranged tables and chairs for special occasions and events.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.

Education

College Diploma - Health Care Aide

Herzing College
Winnipeg, MB
05.2015

High School Diploma -

Gimli High School
Gimli, MB

Skills

  • Meeting Support
  • Customer Inquiries
  • Maintenance Requests
  • Organize Files
  • Team Goals
  • Multitasking and Time Management
  • Social Media Platforms
  • Remote Assistance
  • Special Requirements
  • Email Management
  • Marketing Initiatives
  • Social Media Updating

Timeline

General Virtual Assistant

Ethony Enterprise
08.2022 - Current

Social Media Marketing and Discord Developer

Self Employed Services
03.2022 - 07.2022

Family Nanny

Mathieson Family
01.2019 - 11.2021

Heath Care Aide

Grace Hospital
09.2015 - 06.2018

Busser and Banquet Server

Lakeview Resort & Conference Center
06.2008 - 08.2014

College Diploma - Health Care Aide

Herzing College

High School Diploma -

Gimli High School

Similar Profiles

  • Andrey Chernikov

    Andrey ChernikovAndrey Chernikov

    Sales Manager at Enterprise Holdings Inc/Enterprise MobilitySales Manager at Enterprise Holdings Inc/Enterprise Mobility

  • Kristiane Teskera

    Kristiane TeskeraKristiane Teskera

    Assistant Manager of Operations at Rockstar Living Enterprise & JetSetHospitality & 8250 Sunsest Blvd. & Supreme Enterprise Holding, LLC. & MAC 1 Holdings, LLC.Assistant Manager of Operations at Rockstar Living Enterprise & JetSetHospitality & 8250 Sunsest Blvd. & Supreme Enterprise Holding, LLC. & MAC 1 Holdings, LLC.

  • Kelli Thomas

    Kelli ThomasKelli Thomas

    Fleet Title and Registration Coordinator at Enterprise Enterprise CorporationFleet Title and Registration Coordinator at Enterprise Enterprise Corporation

  • Jung Hwa (Alice) Shin

    Jung Hwa (Alice) ShinJung Hwa (Alice) Shin

    Manager Data Services at Global RelayManager Data Services at Global Relay

  • Chris Ishimwe

    Chris IshimweChris Ishimwe

    Customer Service Advisor at AppleCustomer Service Advisor at Apple

CREATE PROFILE
Jessica Isfeld