Jessica Iaboni
Mississauga,ON
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinic Manager
York University – York University Psychology Clinic
05.2022 - Current
- Responsible for operational management of Clinic; facilitating provision of responsive, timely and accurate client-centered services
- Implement & lead operational improvement initiatives, including review and improvement of business practices, operational processes, and service provisions
- Responsible for providing support with compliance, advising and communicating changes regarding relevant operational and University policies and procedures, including equity, diversity and inclusion
- Management of assets, space allocation and security
- Management, oversight and coordination of unionized staff activities, recruitment, work-flow evaluation, job responsibilities, training, performance development and management, discipline and termination, grievances, assessing suitability of staff during probationary or trial periods, granting or denying requests for leave
- Coordinates team of approximately 60 graduate student clinicians and 20-30 faculty and community-based psychologists; ensure faculty have met their course buyout requirements
- Work in conjunction with Clinic Director to develop Clinics strategic plan
- Responsible for oversight of financial administration processes
- Prepare annual forecast and budget, including monitoring, reviewing, management and control of revenues and expenditures to ensure fiscal accountability
- Liaise with procurement to execute vendor setup and payment, administration of bank accounts and account reconciliations.
- Develop models and undertake necessary analysis to evaluate revenue enhancement and cost efficiency initiatives
- Manages billing expenditures, ensuring budgets are adhered to; completing monthly cost centre reconciliation and departmental credit card review and approval
- Enforced adherence with PHIPA regulations and other relevant laws and regulations to maintain compliance.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Operations Coordinator
York University – Osgoode Hall Law School
02.2019 - 04.2022
- Prepares financial documents such as: accountable advances, payment requisitions, purchase requisitions, wire transfers, petty cash reimbursement forms, journal transfers
- Liaises with colleagues (e.g
- In Research Accounting, HR, ORS, Finance, academic units) to quickly and effectively resolve issues
- Guides daily activities and workflow of services assistant position; provides training to faculty assistant and program secretary positions
- Retrieves back up from Moneris Solutions and Moneris Merchant Direct website and prepares journal for upload; ensures report corresponds with batches being reconciled and no batches have been missed
- Checks for proper authorization, accuracy, completeness, eligibility, availability of funds and appropriate supporting documentation before seeking signature
- Assists in gathering and preparing information required for audits
- Processed cheques for deposits such as reimbursements or royalties
- Tracks expenditures on spreadsheet which include the Faculty Conference & Travel fund, cash, donations, one-time only commitments (Ad-Hocs) and disbursements
- Flagged and followed up on discrepancies, resolves problems and ensures completeness of records and provides to Manager for review
- Assists with financial reporting to funders in accordance with terms and conditions
- Manages tracking of parking, service requests and Osgoode merchandise expenditures on spreadsheet/databases
- Provides information about research employment, assists faculty members with completion of job postings, all relevant research HR paperwork, including but not limited to contracts/letters of offer, hire sheets, employee transaction forms and provides to Osgoode payroll
- Monitors actual expenses against approved budgets, tracks changes, maintained current files of drawing and plans, obtains appropriate signatures; reconciled project budgets, as well as reported discrepancies, errors, delays, budget concerns to Manager of Operations
Undergraduate Program Secretary
York University
01.2018 - 01.2019
- Primary support to staff and faculty and students
- Monitors and responds to inquiries via email, phone and in-person
- Triage students according to questions/needs (i.e
- Advising or program assistants)
- Inform students of general education courses available to satisfy degree requirements, advise as to different meanings for different academic standings
- Explain process of Letter of Permissions, Course Performance Summary, Deferred Standing Agreement, Grade Reappraisal
- Assist students with enrolment issues including investigating blocks, addressing or escalating as appropriate; process approved permissions and mount permissions; review student record to determine eligibility of enrollment into specific course and forward to program assistant in appropriate
- Provide information to students for academic support and personal support services
- Provide information to prospective/current students regarding degree program requirements
- Inform students of important dates such as, add deadlines, drop deadlines, OSAP deadlines; advises students of different withdrawal deadlines and different notation that will appear on transcript
- Refer students to other administrative units when appropriate (i.e
- Registrarial Services for Verification Letters)
- Track transfer credit assessments and equivalencies
- Provide secretarial and administrative support for course work, meetings and events
- Sorts and distributes mail and courier
- Prepares, arranges and follows up on sending and receiving courier packages
- Place CEO orders for classrooms and meetings; submit Smatybuy orders weekly; Submit and follow up with service requests via Maximo
- Maintain calendar of meeting room bookings; schedules meeting rooms for use and provides keys or access
- Offer ongoing course support during full life-cycle of course; assist with preparation of course material
- Complete ad hoc requests for faculty
- Prepare forms for signature/approval
Education
Business Management Courses -
University of Toronto
Toronto, ONBachelor of Arts - Psychology
York University
Toronto, ON2016
Skills
- Knowledge of governing legislation, staff collective agreements and health and safety
- Intermediate proficiency with Microsoft Office Suite, Citrix applications such as PES, COS, TRS, R25, SIS as well as Lotus Notes, Moneris, Concur, Smart Buy, Ereports, Prowatch, Peoplesoft
- Organizational Goal Development
- Motivational Leadership
- Resource Coordination
- Financial Revenue
- Improvement Recommendations
Certification
- Leader U, York University - Completion May 2023
Timeline
Clinic Manager
York University – York University Psychology Clinic
05.2022 - Current
Operations Coordinator
York University – Osgoode Hall Law School
02.2019 - 04.2022
Undergraduate Program Secretary
York University
01.2018 - 01.2019
Business Management Courses -
University of Toronto
Bachelor of Arts - Psychology
York University
- Leader U, York University - Completion May 2023
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