Results-driven professional prepared for leadership role with extensive experience in coordinating client services and supporting team operations. Known for strong collaborative abilities and consistently achieving positive outcomes. Highly adaptable, with focus on client-centered solutions and effective communication.
Provide case management and housing services to military veterans. Responsibilities include intaking new program participants, conducting program eligibility screenings. Outreach, engagement and collaboration with community partners and landlords, provide supportive services to assist participants with long range goal of housing stability. Create and maintain housing stability plans, assisting with money management/budgeting skills, assisting with obtaining income and benefits, assisting with linkage to outside resources including Veteran's Affairs services. Maintaining participant paper and electronic file records and tracking on goal progress. Lead duties include providing new hire training to all case management staff, providing ongoing training as needed, assisting with training of other internal staff roles and other county agency staff as needed, creating training tools, auditing and maintaining case files, ensuring program compliance, conducting monthly meetings, assisting with tracking program outcomes, maintaining agency records and spreadsheets, assisting with expense reports and purchasing of program materials, maintaining relationships with CoC Coordinated Entry. Assist with planning agency outreach events, maintaining By Name List and assisting with increasing program enrollments, assisting agency management with other duties as assigned
Provided case management services for individuals with disabilities in a group home setting. Responsibilities included providing behavior management, creating behavior plans, managing phone lines, preparing and filing documents, maintaining records, hiring and onboarding new employees, training staff, payroll, staff scheduling, managing employee performance and all other needs as assigned
Provided in home care for adults with disabilities. Responsibilities included meal preparation, home maintenance, laundry, medical appointments, medication management and errand running
Provided case management services for30+ individuals with disabilities. Responsibilities included training staff, staff/client payroll, billing, staff schedules, client job placement and retention, independent living skills, behavior management, leading a client service leadership club and other miscellaneous needs required. Previous independent living services worker, supported living services worker and job coach