Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Hoyt

Alpine

Summary

Dynamic professional with a proven track record at Kaiser Permanente and Barker Properties Inc., excelling in customer relations and invoice processing. Demonstrated ability to enhance financial records accuracy and foster strong client relationships, achieving significant improvements in payment coordination. Skilled in dispute resolution and time management, ensuring operational excellence and client satisfaction.

Overview

25
25
years of professional experience

Work History

Accounts Receivable Clerk

Barker Properties Inc.
05.2010 - Current
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.

Lab Technician

Kaiser Permanente
08.2010 - 05.2021
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.

Property Manager

Barker Properties Inc.
01.2003 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

Real Estate Agent

Barker Properties Inc.
10.1999 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.

Front Service Clerk

Kaiser Permanente
09.2000 - 12.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Education

Phlebotomist - Laboratory

Phlebotomy School
San Diego, CA
06.2009

Real Estate License - Real Estate

Anderson Continuing Education
San Diego, CA
12.1999

Diploma - General Studies

El Capitan High School
Lakeside, CA
06.1999

Skills

  • Collections
  • Invoice processing
  • Time management
  • Payment posting
  • Statement review
  • Bank deposits
  • Financial records and reporting
  • Attention to detail
  • Dispute resolution
  • Payment coordination
  • Customer relations

Timeline

Lab Technician

Kaiser Permanente
08.2010 - 05.2021

Accounts Receivable Clerk

Barker Properties Inc.
05.2010 - Current

Property Manager

Barker Properties Inc.
01.2003 - Current

Front Service Clerk

Kaiser Permanente
09.2000 - 12.2009

Real Estate Agent

Barker Properties Inc.
10.1999 - Current

Phlebotomist - Laboratory

Phlebotomy School

Real Estate License - Real Estate

Anderson Continuing Education

Diploma - General Studies

El Capitan High School

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