Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies
Timeline
Generic

Jessica Howes

Chatham,Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Private Care
05.2023 - 03.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.

Community Health Worker

Bayshore
05.2022 - 09.2022
  • Assisted with repositioning around 15 bedbound patients to maintain comfort levels and prevent pressure sores
  • Documented vitals, behaviors, and medications in client medical records
  • Maintained clean personal areas also prepared healthy meals to support clients' nutritional needs
  • Assisted with activities of daily living to help maintain self-esteem and general overall wellness
  • Built strong relationships with clients to deliver emotional support and companionship
  • Recognized and reported abnormalities or changes in the client's health status to a case manager
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders
  • Assisted with teaching proper, safe use of ambulation assistive devices such as canes or walkers
  • Monitored, tracked, and conveyed important information to the healthcare team using company software to help optimize a client's treatment plan
  • Provided support to accomplish the quality of life to sustain needs by aiding clients with physical activities.

Assistant Manager

Airlines Cafe
06.2021 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Line Cook

Crabby Joe's
10.2019 - 12.2019
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Plated and presented all dishes to match established restaurant standards.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.

Crew Member

McDonald's Restaurant
10.2018 - 10.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Customer Service Representative

Concentrix
10.2017 - 10.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.

Caregiver

Home
06.2015 - 10.2018
  • Supported client with mental support and physical activities 3 or more times per day to accomplish the quality of life and sustain needs
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders
  • Transported individuals to events and activities, medical appointments, and shopping trips
  • Entertained, conversed, and read aloud to keep patients mentally alert
  • Engaged client in meaningful conversation, socialization, and activity while providing personal care assistance
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Key Holder

Little Ceasars Pizza
06.2018 - 08.2018
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.

Homemaker

Homemaker Self
06.2010 - 10.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Diploma - Medical Office Assistant

Bryan College
Chatham, ON
12.2024

Diploma - Personal Support Worker

St. Clair College
Chatham, Ontario
02.2023

Diploma - Culinary Management

St. Clair College of Applied Arts And Technology
Windsor, ON
04.2021

High School Diploma -

Wheable Adult And Continuing Education School
London, Ontario
06.2007

Skills

  • Time Management
  • Attention to Detail
  • Highly motivated
  • Cleaning and organization
  • Mobility Assistance
  • Dementia Care
  • Personal Hygiene Assistance
  • Emotional Support
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Certification

  • 10/01/22, Vulnerable Sectors Check
  • 10/01/22, Basic Life Support Training (BLS)
  • 07/01/22, First Aid CPR Level C AED Training
  • 01/01/19, Safe Food Handlers Certification - Permanent

Languages

English
Native or Bilingual

Hobbies

In my spare time, I love to bake delicious desserts and cook different things for my family and friends. I also love entertaining my friends and family. I also love to read novels and play computer games.

Timeline

Personal Support Worker

Private Care
05.2023 - 03.2024

Community Health Worker

Bayshore
05.2022 - 09.2022

Assistant Manager

Airlines Cafe
06.2021 - 10.2021

Line Cook

Crabby Joe's
10.2019 - 12.2019

Crew Member

McDonald's Restaurant
10.2018 - 10.2019

Key Holder

Little Ceasars Pizza
06.2018 - 08.2018

Customer Service Representative

Concentrix
10.2017 - 10.2018

Caregiver

Home
06.2015 - 10.2018

Homemaker

Homemaker Self
06.2010 - 10.2017

Diploma - Medical Office Assistant

Bryan College

Diploma - Personal Support Worker

St. Clair College

Diploma - Culinary Management

St. Clair College of Applied Arts And Technology

High School Diploma -

Wheable Adult And Continuing Education School

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Jessica Howes