Jessica Horton
Kitchener
Summary
Dynamic Night Shift Team Lead at TI Automotive with a proven track record in enhancing team productivity and reducing turnover. Skilled in health and safety management and employee motivation, I foster a positive work environment while streamlining operations and improving customer satisfaction through effective problem-solving and communication.
Overview
16
16
years of professional experience
Work History
Night Shift Team Lead/Shipper/Receiver
TI Automotive
03.2012 - Current
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Enhanced team productivity by implementing efficient shift schedules and task delegation.
- Monitored inventory levels and ordered supplies when necessary, minimizing stockouts and waste.
- Collaborated with management on process improvements, resulting in increased operational efficiency.
- Provided comprehensive training to new employees, ensuring their successful integration into the team.
- Assisted in developing policies and procedures to address common challenges faced during daily operations effectively.
- Improved customer satisfaction with timely service and effective issue resolution.
- Streamlined communication between shifts through detailed handover notes and regular team meetings.
- Maintained compliance with company policies and safety regulations by enforcing proper procedures among staff members.
- Coordinated cross-training initiatives for team members, promoting versatility in skills and abilities among staff members.
- Managed conflict resolution among team members professionally, maintaining a harmonious workplace atmosphere.
- Promoted a culture of continuous learning through regular coaching sessions for all team members, emphasizing skill development as a key aspect of professional growth while working as Shift Team Lead.
Caterer
Aramark
11.2010 - 03.2012
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Supervisor/Assistant Manager
Sodexo @ RIM
12.2008 - 11.2010
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Addressed customer complaints effectively, resolving issues quickly while preserving brand reputation.
- Monitored inventory levels, ensuring optimal stock availability and minimizing excess waste.
Education
High School Diploma -
Resurrection Catholic Secondary High School
Waterloo, ON06-2002
Skills
- Certified forklift operator
- Health and safety management - Joint Health and Safety
- Lock out/tag out certified
- WHMIS
- Employee motivation
- Positive attitude
- Problem-solving
- Team leadership
- Team motivation
- Flexible schedule
- Inventory counts
Timeline
Night Shift Team Lead/Shipper/Receiver
TI Automotive
03.2012 - Current
Caterer
Aramark
11.2010 - 03.2012
Supervisor/Assistant Manager
Sodexo @ RIM
12.2008 - 11.2010
High School Diploma -
Resurrection Catholic Secondary High School
Similar Profiles
Arzu BaharArzu Bahar
Senior Project Purchasing Leader at TI AutomotiveSenior Project Purchasing Leader at TI Automotive
Simone Sa BaratoSimone Sa Barato
AP Coordinator and Vendor Master Administrator at TI AutomotiveAP Coordinator and Vendor Master Administrator at TI Automotive
Latasha BurtonLatasha Burton
Supervisor/Team Leader at TI AutomotiveSupervisor/Team Leader at TI Automotive