Jessica Horton
Kitchener
Summary
Dynamic Night Shift Team Lead at TI Automotive with a proven track record in enhancing team productivity and reducing turnover. Skilled in health and safety management and employee motivation, I foster a positive work environment while streamlining operations and improving customer satisfaction through effective problem-solving and communication.
Overview
16
16
years of professional experience
Work History
Night Shift Team Lead/Shipper/Receiver
TI Automotive
03.2012 - Current
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Enhanced team productivity by implementing efficient shift schedules and task delegation.
- Monitored inventory levels and ordered supplies when necessary, minimizing stockouts and waste.
- Collaborated with management on process improvements, resulting in increased operational efficiency.
- Provided comprehensive training to new employees, ensuring their successful integration into the team.
- Assisted in developing policies and procedures to address common challenges faced during daily operations effectively.
- Improved customer satisfaction with timely service and effective issue resolution.
- Streamlined communication between shifts through detailed handover notes and regular team meetings.
- Maintained compliance with company policies and safety regulations by enforcing proper procedures among staff members.
- Coordinated cross-training initiatives for team members, promoting versatility in skills and abilities among staff members.
- Managed conflict resolution among team members professionally, maintaining a harmonious workplace atmosphere.
- Promoted a culture of continuous learning through regular coaching sessions for all team members, emphasizing skill development as a key aspect of professional growth while working as Shift Team Lead.
Caterer
Aramark
11.2010 - 03.2012
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Supervisor/Assistant Manager
Sodexo @ RIM
12.2008 - 11.2010
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Addressed customer complaints effectively, resolving issues quickly while preserving brand reputation.
- Monitored inventory levels, ensuring optimal stock availability and minimizing excess waste.
Education
High School Diploma -
Resurrection Catholic Secondary High School
Waterloo, ON06-2002
Skills
- Certified forklift operator
- Health and safety management - Joint Health and Safety
- Lock out/tag out certified
- WHMIS
- Employee motivation
- Positive attitude
- Problem-solving
- Team leadership
- Team motivation
- Flexible schedule
- Inventory counts
Timeline
Night Shift Team Lead/Shipper/Receiver
TI Automotive
03.2012 - Current
Caterer
Aramark
11.2010 - 03.2012
Supervisor/Assistant Manager
Sodexo @ RIM
12.2008 - 11.2010
High School Diploma -
Resurrection Catholic Secondary High School
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