Jessica Homsy
Bolton,ON
Summary
An effective communicator in both official languages; French and English studying, in a bachelor's degree in Psychology and Health Science at York University. Proven team-oriented player who contributes effectively, reliable, motivated, and dedicated. A willingness to learn, execute given tasks with precision and accuracy, and pay attention to details. Passionate and dedicated to helping others. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Pharmacist Technician
Langstaff Pharmacy
12.2023 - Current
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Front Desk Receptionist
Proactive Health & Performance
06.2023 - Current
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees
- Scheduled, coordinated, and confirmed appointments and meetings
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated
- Collected room deposits, fees, and payments as well as submitting to insurance
- Completed data entry and filing to keep records updated for easy retrieval
- Maintained confidentiality of sensitive data to protect customer and business information
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Handled assignments independently with good judgment and critical thinking skills
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Receptionist Manager
Intervention Pain Clinic
09.2022 - Current
- Identified opportunities to streamline processes and improve office operations and efficiency
- Completed bi-weekly payroll for the employees
- Cultivated strong relationships with vendors and partners supporting administrative operations
- Organized and updated databases, records, and other information resources
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Coordinated with practitioners in order to acquire information about a patient
- Received and sent faxes such as prescriptions, new referrals, and more, as well as ordered supplies for the clinic, such as medications and equipment
- Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills
- Maintain cleanliness of the clinic.
Occasional Babysitter
Baby-Sitting Bolton
03.2017 - Current
- Caring for multiple young children
- Played games, worked on puzzles, and read books to young children
- Communicated with parents about daily activities and behaviors
- Provided distractions and calming methods when necessary
- Cared for children and completed associated tasks such as snack preparation and picking up toys
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation
- Taught children to organize toys, wash hands, and share by leading by example
- Administered medications, following strict instructions from parents and medical labels
- Guided school homework and read bedtime stories to support development
- Promoted language development skills through reading and storytelling
- Supervised children engaged in physical activity, learning, and social skills with peers.
Toronto Western Hospital
06.2019 - 08.2019
- Undertook a COOP at the world-renowned Toronto Western Hospital
- Responsibilities entailed job shadowing and assisting a variety of specialized physicians in their daily rounds.
Education
IB -
École Renaissance Catholique
Aurora, OntarioBS - Health Science in Psychology
York University
Toronto, ON08.2024
Skills
- Fast learner demonstrating leadership skills
- The ability to follow oral and written instructions with a degree of correctness
- High degree of customer service (six years)
- Office Management
- Conflict Management
- Verbal and Written Communication
- Effective Planning
- Microsoft Office
- Researching Skills
- Complex Problem-Solving
- Telephone Etiquette
- Medication Dispensing
- Pharmaceutical Calculations
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacist Technician
Langstaff Pharmacy
12.2023 - Current
Front Desk Receptionist
Proactive Health & Performance
06.2023 - Current
Receptionist Manager
Intervention Pain Clinic
09.2022 - Current
Toronto Western Hospital
06.2019 - 08.2019
Occasional Babysitter
Baby-Sitting Bolton
03.2017 - Current
IB -
École Renaissance Catholique
BS - Health Science in Psychology
York University
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