Jessica Hollis
Arcata
Summary
A stellar luxury retail leader with an exceptional track record of driving sales performance, elevating client experiences, and building high-performing teams across iconic brands including CHANEL and Tory Burch. Known for cultivating meaningful, long-term relationships with VIP and high-net-worth clientele through a deeply personalized, white-glove approach to service. Brings an exquisite eye for brand standards, visual excellence, and operational precision — consistently delivering results that exceed expectations at every level. A dynamic and inspiring people leader who empowers teams to perform at their highest potential while embodying the values of discretion, elegance, and authenticity that define the world’s most prestigious luxury brands.
Overview
9
9
years of professional experience
Work History
Store Manager
Tory Burch
Denver
10.2021 - 05.2026
- Led the store by representing the brand, driving key initiatives, and ensuring sales, operations, and team performance aligned with excellence. 
- Achieved sales targets, executed strategies, and delivered exceptional customer service while maintaining the brand’s luxury lifestyle image across ready-to-wear, handbags, footwear, accessories, and jewelry. 
- Built and maintained long-term relationships with loyal clientele through personalized styling, outreach, and CRM-driven follow-up to drive repeat business
- Developed and maintained staff selling and service skills through consistent coaching, with an authentic, entrepreneurial approach to running a successful business. 
- Maintained store aesthetics, upheld inventory accuracy, minimized stock losses, and fostered a positive, ethical work environment. 
- Managed stock, conducted regular inventory counts, resolved discrepancies, and ensured reporting accuracy. 
- Executed operational policies and procedures including opening/closing, shipment processing, stock room organization, and product flow management. 
- Recruited, onboarded, and developed a high-performing team aligned with Tory Burch’s values of honesty, integrity, and retail excellence
- Oversaw scheduling, payroll, and HR functions to ensure optimal floor coverage and consistent team accountability
- Championed the brand’s guiding principle of empowering women, reflecting it through team culture, client engagement, and day-to-day leadership.
Assistant Manager
CHANEL
Arcata
02.2017 - 10.2021
- Led and coached boutique sales team to meet and exceed revenue targets through consultative selling and deep product expertise
- Delivered bespoke, white-glove client experiences for VIP and high-net-worth clientele, building long-term relationships through personalized styling, follow-up, and CRM-driven outreach
- Partnered with CRM team to identify retention opportunities, enhancing repeat business among top-tier clients
- Oversaw daily boutique operations, including opening/closing procedures, inventory control, and stock replenishment, to ensure seamless operational flow
- Maintained visual merchandising standards aligned with CHANEL’s global brand directives, ensuring consistent brand representation
- Recruited, onboarded, and developed staff through consistent coaching and tailored performance action plans
- Managed scheduling, payroll, and HR functions to ensure optimal floor coverage and team accountability
- Upheld asset protection protocols, loss prevention standards, and full compliance with company SOPs
- Represented CHANEL’s brand values with discretion, refinement, and excellence in every client and team interaction
Education
Cherry Creek High
Denver, ColoradoSkills
Luxury Retail Sales & Client Development
High-Net-Worth & VIP Clienteling
CRM & Client Retention Strategies
Team Leadership, Coaching & Development
Inventory Management & Loss Prevention
Visual Merchandising & Brand Standards
Store Operations & Standard Operating Procedures
Recruitment, Onboarding & Performance Management
Scheduling, Payroll & HR Administration
Product Knowledge — Ready-to-Wear, Handbags, Footwear & Accessories
Brand Ambassadorship & Luxury Service Excellence
Sales Target Achievement & Revenue Growth
Languages
Turkish
Limited
Timeline
Store Manager
Tory Burch
10.2021 - 05.2026
Assistant Manager
CHANEL
02.2017 - 10.2021
Cherry Creek High