Jessica Ho
San Jose,CA
Summary
Ambitious HR/Payroll Assistant with experience in payroll processing, benefits administration, onboarding, and compliance.
Good organizational, problem-solving and multitasking abilities with advanced skills in payroll.
Overview
8
8
years of professional experience
Work History
HR/Payroll Assistant
Downtown College Prep
10.2022 - Current
- Assumed payroll processing responsibilities within 6 months, including checking accuracy of timesheets/time off requests, handling one-time and recurring stipends, and ensuring correct benefit and tax deductions on a bi-monthly basis.
- Collaborated on a payroll system conversion and led the training for all employees and managers to ensure a smooth transition.
- Onboarded new hires, processed all necessary forms/paperwork, explained benefits, as well as entered and trained on all systems access.
- Completed all HSA/FSA contributions after each payroll in a timely fashion.
- Responded to employee questions and requests for information in a timely and knowledgeable fashion.
- Worked with HR team members to streamline processes such as hiring, onboarding, payroll, and communications.
- Maintained accurate and detailed records by updating both digital and physical files.
Lead Sales Associate, Full Time
Banana Republic
05.2022 - 10.2022
- Keyholder in charge of opening/closing the store, as well as managing the store fund and cash deposits at the end of each night
- Data entry on daily store sales metrics each night, in addition to managing schedule changes and editing/reviewing timecards before approval
- Onboarding and training employees on customer service techniques, standardizing, and managing inventory
- To drive customer loyalty, my area of responsibility, I focus on training the associates on their pitch and strategy to sign customers up for our rewards program and credit cards
- Direct responsibility for sales floor operations, including assignment of positions, ongoing training, de-escalating difficult customer situations, and driving store metrics by focusing on customer engagement
- Updating my team on implementing new policies and store processes to improve our customer engagement by attending district-wide meetings
Sales Associate
Banana Republic
12.2021 - 05.2022
- Drove sales through end-to-end customer engagement on the sales floor
- Became one of four people in the store to test drive the Clientele Program
- Exceeded sales associate standards of customer sign-up quota in the rewards loyalty program as well as credit card applications
Finance Committee Member
Kappa Kappa Gamma
01.2018 - 12.2019
- Contributed to the establishment of the budget for over 250 members, as well as communicating with members of the organization to ensure dues and other payments were made on time
Risk Management Committee Member
Kappa Kappa Gamma
01.2017 - 12.2018
- Educated members of the chapter about the safety policies of the organization and the university
Education
Bachelor of Arts - Business Sustainability
W.P. Carey School of Business, Arizona State University
Tempe, AZ05.2020
Skills
- Payroll processing
- Benefits administration
- Teamwork and collaboration
- Attention to detail
- Customer service
- Microsoft Excel proficiency
Timeline
HR/Payroll Assistant
Downtown College Prep
10.2022 - Current
Lead Sales Associate, Full Time
Banana Republic
05.2022 - 10.2022
Sales Associate
Banana Republic
12.2021 - 05.2022
Finance Committee Member
Kappa Kappa Gamma
01.2018 - 12.2019
Risk Management Committee Member
Kappa Kappa Gamma
01.2017 - 12.2018
Bachelor of Arts - Business Sustainability
W.P. Carey School of Business, Arizona State University
Similar Profiles
Karolyna TorresKarolyna Torres
STEM Teacher at Downtown College PrepSTEM Teacher at Downtown College Prep
Amber SchneiderAmber Schneider
Teacher at Downtown College PrepTeacher at Downtown College Prep
Brianna SmithBrianna Smith
Special Education Instructional Assistant at Hardy Brown College PrepSpecial Education Instructional Assistant at Hardy Brown College Prep