Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jessica Ho

San Jose,CA

Summary

Ambitious HR/Payroll Assistant with experience in payroll processing, benefits administration, onboarding, and compliance.

Good organizational, problem-solving and multitasking abilities with advanced skills in payroll.

Overview

8
8
years of professional experience

Work History

HR/Payroll Assistant

Downtown College Prep
San Jose, CA
10.2022 - Current
  • Assumed payroll processing responsibilities within 6 months, including checking accuracy of timesheets/time off requests, handling one-time and recurring stipends, and ensuring correct benefit and tax deductions on a bi-monthly basis.
  • Collaborated on a payroll system conversion and led the training for all employees and managers to ensure a smooth transition.
  • Onboarded new hires, processed all necessary forms/paperwork, explained benefits, as well as entered and trained on all systems access.
  • Completed all HSA/FSA contributions after each payroll in a timely fashion.
  • Responded to employee questions and requests for information in a timely and knowledgeable fashion.
  • Worked with HR team members to streamline processes such as hiring, onboarding, payroll, and communications.
  • Maintained accurate and detailed records by updating both digital and physical files.

Lead Sales Associate, Full Time

Banana Republic
Los Gatos, CA
05.2022 - 10.2022
  • Keyholder in charge of opening/closing the store, as well as managing the store fund and cash deposits at the end of each night
  • Data entry on daily store sales metrics each night, in addition to managing schedule changes and editing/reviewing timecards before approval
  • Onboarding and training employees on customer service techniques, standardizing, and managing inventory
  • To drive customer loyalty, my area of responsibility, I focus on training the associates on their pitch and strategy to sign customers up for our rewards program and credit cards
  • Direct responsibility for sales floor operations, including assignment of positions, ongoing training, de-escalating difficult customer situations, and driving store metrics by focusing on customer engagement
  • Updating my team on implementing new policies and store processes to improve our customer engagement by attending district-wide meetings

Sales Associate

Banana Republic
Los Gatos, CA
12.2021 - 05.2022
  • Drove sales through end-to-end customer engagement on the sales floor
  • Became one of four people in the store to test drive the Clientele Program
  • Exceeded sales associate standards of customer sign-up quota in the rewards loyalty program as well as credit card applications

Finance Committee Member

Kappa Kappa Gamma
Tempe, AZ
01.2018 - 12.2019
  • Contributed to the establishment of the budget for over 250 members, as well as communicating with members of the organization to ensure dues and other payments were made on time

Risk Management Committee Member

Kappa Kappa Gamma
Tempe, AZ
01.2017 - 12.2018
  • Educated members of the chapter about the safety policies of the organization and the university

Education

Bachelor of Arts - Business Sustainability

W.P. Carey School of Business, Arizona State University
Tempe, AZ
05.2020

Skills

  • Payroll processing
  • Benefits administration
  • Teamwork and collaboration
  • Attention to detail
  • Customer service
  • Microsoft Excel proficiency

Websites

Timeline

HR/Payroll Assistant

Downtown College Prep
10.2022 - Current

Lead Sales Associate, Full Time

Banana Republic
05.2022 - 10.2022

Sales Associate

Banana Republic
12.2021 - 05.2022

Finance Committee Member

Kappa Kappa Gamma
01.2018 - 12.2019

Risk Management Committee Member

Kappa Kappa Gamma
01.2017 - 12.2018

Bachelor of Arts - Business Sustainability

W.P. Carey School of Business, Arizona State University

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Jessica Ho