Summary
Overview
Work History
Skills
References
Timeline
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Jessica Hitzer

Calgary,AB

Summary

Driven Operations and Event Manager with a proven track record at River Café, enhancing guest experiences and breaking sales records. Excel in complex problem-solving and clear communication, demonstrating a passion for the hospitality industry. Skilled in multitasking and maintaining a positive outlook, I exceed client expectations, fostering growth and excellence in every role.

Overview

11
11
years of professional experience

Work History

Event Assistant

River Café
Calgary, Alberta
05.2022 - 12.2025
  • Supported event planners in executing detailed event schedules and programs.
  • Coordinated setup and breakdown of event spaces, ensuring timely readiness for guests.
  • Provided customer service assistance before, during, and after events.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Addressed guest inquiries with urgency, delivering accurate information and prompt solutions.

Operations Manager/ Guest Experience Manager

RAW:almond
Winnipeg, Manitoba
01.2015 - 02.2025
  • Established clear goals for team members in regards to improving the overall guest experience.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Executed daily opening, closing, and shift change procedures to uphold operational standards.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Utilized strong verbal skills to engage customers in conversation and determine their needs efficiently.
  • Exhibited excellent problem-solving abilities, addressing issues promptly and successfully.
  • Ensured the smooth operation of the event through proficient multitasking and problem-solving.
  • Handled all aspects of written and oral communication for events.

Event Manager

River Café
Calgary, Alberta
02.2023 - 01.2025
  • Followed local regulations for events and obtained necessary permits.
  • Maintained relationships with existing clients while cultivating new ones resulting in breaking company record sales in the event department
  • Applied industry knowledge and personal expertise to customize meetings and event schedules to specific client standards.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.
  • Coached and counselled employees to reflect company service standards and procedures.
  • Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
  • Provided excellent service and attention to clients throughout the booking, planning, and execution of the event.

Skills

  • Maintain a positive outlook on life
  • Clear communication skills
  • Complex problem-solving skills
  • Enjoy sales, and upselling
  • Hospitality and service industry background
  • Empathetic and understanding
  • Excel under pressure
  • Passionate

References

References available upon request.

Timeline

Event Manager

River Café
02.2023 - 01.2025

Event Assistant

River Café
05.2022 - 12.2025

Operations Manager/ Guest Experience Manager

RAW:almond
01.2015 - 02.2025

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Jessica Hitzer