Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Herreros

Edmonton

Summary

Adaptable professional with 16.5+ years of experience and a proven knowledge of customer service, data entry, and executive support. Aiming to leverage my skills to successfully fill the Medical Support role at your company.

I am a Reliable,Knowledgeable dedicated individual with enduring confidence in public engagement, effortlessly maintaining professional and approachable demeanor. Efficient in managing multiple patient registrations daily in fast-paced, customer-focused environment.

Overview

19
19
years of professional experience

Work History

Admitting

Covenant Health
08.2021 - Current
  • Verified patient details and insurance coverage and collected co-pays.
  • Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
  • Registered patients for Emergency Visits, Labour & Delivery, labs, surgeries and radiology.
  • Arranged forms and charts for each patient.

Medical Receptionist

Medical Imaging Consultants
10.2019 - 02.2022
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Supported office staff and operational requirements with administrative tasks.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Completed patient referrals to other medical specialists.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Completed and filed financial documentation for accounting purposes.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Helped patients complete necessary medical forms and documentation.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.

Medical Assistant

Alberta Health Services
07.2015 - 08.2021
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Compiled necessary documents for surgical billing packages.
  • Prepared initial patient charts for admission.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Emergency First Responder / Porter

Alberta Health Services
09.2011 - 07.2015
  • Responded quickly to suspected bomb threats and evacuated buildings to search for explosive devices.
  • Prioritized medical procedures based on severity of concern and available resources.
  • Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.
  • Learned new techniques to better serve patients' needs.
  • Communicated with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims or to receive instructions for further treatment.
  • Evaluated injured or ill persons to determine nature and extent of concerns.
  • Implemented emergency airway management and heart monitoring at scenes and during transport.
  • Conveyed information about conditions and field treatments given to medical facility staff.
  • Stabilized serious and critical patients for transport to medical facilities with advanced care teams.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Transferred Patient's to appropriate Units.
  • Preformed live CPR.
  • Stocked Unit with equipment.

Medical Surgery Assistant

Surgicorp
01.2005 - 08.2011
  • Monitored company inventory to keep stock levels and databases updated.
  • Conducted research, gathered information from multiple sources and presented results.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Prepared variety of different written communications, reports and documents.
  • Created plans and communicated deadlines to complete projects on time.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Carried out day-to-day duties accurately and efficiently.

Education

EMR -

St. Johns Ambulance
2007

Medical Administration -

Grant Macewan
Edmonton, AB
2000

Highschool Diploma -

Louis St. Laurent
Edmonton, AB
1997

Skills

  • E-people
  • ADP
  • CFSIC
  • Data Entry
  • Heath Quest
  • Connect Care
  • Epic
  • Netcare
  • Microsoft
  • Excel
  • Outlook
  • Edis
  • Forum
  • Vax
  • Pac
  • Empi

Timeline

Admitting

Covenant Health
08.2021 - Current

Medical Receptionist

Medical Imaging Consultants
10.2019 - 02.2022

Medical Assistant

Alberta Health Services
07.2015 - 08.2021

Emergency First Responder / Porter

Alberta Health Services
09.2011 - 07.2015

Medical Surgery Assistant

Surgicorp
01.2005 - 08.2011

EMR -

St. Johns Ambulance

Medical Administration -

Grant Macewan

Highschool Diploma -

Louis St. Laurent

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Jessica Herreros