Jessica Herrera

• Assisted in recruiting, hiring and training of 5 team members all who only spoke Spanish.
• With a Max team of 6 employees Tracked attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Collaborated with area managers to evaluate needs and optimize operational plans.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships with .
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reported issues to higher management with great detail.

• Created and maintained daily and weekly reports for upper management.
• Scheduled and oversaw maintenance, repair and installation activities.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Utilized proper tools and materials to adhere to safety guidelines.
• Kept watchful eye on equipment inventories with the Max Capacity at 700 spot allocations, optimizing work readiness and aligning supplies with specifications for each job.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Obtained driver signatures on shipping paperwork and sealed trailers.

• Updated daily customer shipping reports approximately a total of 20 inbounds .
• Directed forklift drivers on loads ready for pulling or shipment.
• Verified pulled loads and signed off on official sheet.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Processed required paperwork to expedite handling of shipped and received goods.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
• Conducted research to address shipping errors and packaging mistakes.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Maintained work areas by cleaning and straightening for maximum productivity and safety.
• Measured dimensions of finished pieces for conformance to specifications.
• Followed instructions and procedures to complete assigned tasks.
• Worked fast to complete tasks and meet daily deadlines. For example, meeting Customer's KPI to pick and fulfill 70,000 units a week
• Helped in development of new procedures and processes to improve work performance.