Jessica Hernandez
Los Angeles
Summary
Dependable and highly organized professional with 6+ years of combined experience in Loss Prevention and Retail Operations. Skilled in safety monitoring, customer service, de-escalation, and administrative support. Known for staying calm, assisting diverse communities, and maintaining a positive, safe environment. Seeking a School Support Staff role where strong communication, attention to detail, and reliability can support students, families, and staff.
Overview
8
8
years of professional experience
Work History
Loss Prevention Associate
Marshalls
01.2022 - Current
- Conducted surveillance of high-traffic zones to uphold safety standards and prevent accidents.
- Monitored environments to detect unusual behavior and implemented calm, effective responses.
- Facilitated communication with law enforcement to ensure precise details were conveyed when necessary.
- Documented detailed incident reports to ensure accurate record-keeping and compliance with privacy standards.
- Worked alongside management to uphold safety standards and foster a secure workplace environment.
- Monitored activities through surveillance systems to safeguard assets and prevent theft.
- Facilitated teamwork to design and execute comprehensive loss prevention initiatives aimed at minimizing risk.
- Monitored customer activity in the store to identify potential theft or suspicious behavior.
Retail Associate
Marshalls
01.2018 - 01.2022
- Provided comprehensive assistance to customers to enhance service experience.
- Oversaw cashiering operations to optimize customer service experience.
- Managed documentation processes to ensure compliance and efficiency.
- Fostered effective communication within the store to promote teamwork and productivity.
- Fostered positive interactions with diverse individuals to enhance collaboration.
- Fostered an inviting atmosphere to enhance guest experience and resolve high-pressure scenarios.
- Uphold visual merchandising guidelines to reinforce brand identity and maximize customer engagement.
Education
High School Diploma -
Huntington Park Senior High School
Huntington Park, CALos Angeles Trade Technical College
Los Angeles, CASkills
- Front Office & Administrative Support
- Attendance & Recordkeeping
- Safety Monitoring & Incident Documentation
- Communicating with Law Enforcement When Needed
- Customer & Parent Assistance
- De-escalation & Conflict Resolution
- Phone & Email Communication
- Multitasking & Time Management
- CCTV monitoring
- Incident reporting
- Security protocols
- Surveillance monitoring
Languages
Spanish, Native or Bilingual
Timeline
Loss Prevention Associate
Marshalls
01.2022 - Current
Retail Associate
Marshalls
01.2018 - 01.2022
High School Diploma -
Huntington Park Senior High School
Los Angeles Trade Technical College