Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Hernandez

Covina

Summary

Dynamic professional with a proven track record at Summit Locations, excelling in customer service and problem-solving. Recognized for enhancing operational efficiency and mentoring staff, leading to improved performance. Skilled in inventory management and adept at fostering strong client relationships, ensuring satisfaction and loyalty. Committed to achieving organizational goals through teamwork and effective communication.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Summit Locations
03.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Accounts Receivable Clerk

PRL Glass Systems
10.2018 - 12.2020
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Accepted and processed online payments via credit cards checking for validity.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong relationships.
  • Prepared schedules, meetings and correspondence to the executive staff along with any office admin duties.

Program Administrator

WaterWise Consulting
03.2016 - 10.2018
  • Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
  • Managed budget allocations effectively, ensuring optimal use of resources and timely delivery of services.
  • Assisted in grant application writing process to secure funding necessary for program operations and enhancements.
  • Consulted rebates with clients (processed 40 applications daily).
  • Fulfilled all direct administration duties assisting the company's owner.
  • Scheduled events & meetings.

Education

High School Diploma -

Northview High School
Covina, CA
05-2013

Skills

  • Problem-solving
  • Customer experience
  • Customer service and engagement
  • Working Independently and collectively in a team environment

Timeline

Assistant Store Manager

Summit Locations
03.2022 - Current

Accounts Receivable Clerk

PRL Glass Systems
10.2018 - 12.2020

Program Administrator

WaterWise Consulting
03.2016 - 10.2018

High School Diploma -

Northview High School

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Jessica Hernandez