Jessica Hernandez
Escondido
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Adept at streamlining processes, enhancing customer satisfaction, and fostering positive team dynamics. Proven ability to manage multiple tasks and maintain high standards of service excellence in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Experience Agent/Relationship Specialist
WaterWorks Aquatics
08.2024 - Current
- Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
- Strengthened client relationships by addressing needs and providing personalized solutions.
- Maintained detailed records of all interactions, ensuring accurate documentation for future reference or escalation purposes.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized CRM tools effectively to track customer interactions, enabling quick access to relevant information when needed.
SERVER
Oakmont Senior Living
11.2022 - 08.2024
- Optimize dining service efficiency, reducing wait times and enhancing resident satisfaction through proactive issue resolution and seamless coordination
- Meticulously manage meal orders and delivery, contributing to a streamlined dining experience and consistently meeting resident expectations
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Mentored new team members, facilitating their quick integration and boosting overall team productivity in high-volume periods
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
TEAM MEMBER
De La Guerra Dining Commons, UCSB
09.2018 - 06.2022
- Demonstrated versatility by seamlessly transitioning between various roles within the workplace
- Orchestrated seamless service delivery in high-volume dining environment, fostering team synergy and elevating customer satisfaction levels
- Sought out opportunities to expand skill set and take on increased responsibilities
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
GUEST SERVICE AGENT
Rubio's Coastal Grill
02.2018 - 09.2018
- Streamlined transaction processes, enhancing customer satisfaction while maintaining meticulous cash drawer reconciliation and precise order input
- Fostered positive team dynamics, contributing to a cohesive work environment that prioritized exceptional guest service and operational excellence
- Adapted to rapidly shifting demands and priorities in a dynamic and fast-paced work environment
Education
BACHELOR OF ARTS - ENVIRONMENTAL STUDIES
University of California-Santa Barbara
Santa Barbara, CA06.2022
Skills
- Operational Efficiency
- Staff Collaboration
- Service Excellence
- Quality Assurance
- Crisis Management
- Time Optimization
- Data entry
- Microsoft Excel
- Microsoft Word
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Agent/Relationship Specialist
WaterWorks Aquatics
08.2024 - Current
SERVER
Oakmont Senior Living
11.2022 - 08.2024
TEAM MEMBER
De La Guerra Dining Commons, UCSB
09.2018 - 06.2022
GUEST SERVICE AGENT
Rubio's Coastal Grill
02.2018 - 09.2018
BACHELOR OF ARTS - ENVIRONMENTAL STUDIES
University of California-Santa Barbara
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