Jessica Hendrix

Medical Assistant (Clinical Setting)

Job Summary

The Medical Assistant provides clinical support to physicians, advanced practice providers, and nursing staff by assisting with patient care, performing routine clinical procedures, and ensuring efficient daily operations within the clinic. Prepared patients for examinations, obtained medical histories and vital signs, assisted with procedures, administered medications and immunizations as permitted by state law, and maintained accurate medical records. The Medical Assistant delivers compassionate, patient-centered care while promoting safety, quality, and exceptional customer service.

Essential Duties and Responsibilities

• Escort patients of all ages to examination rooms and obtain vital signs, including blood pressure, pulse, respiration, temperature, oxygen saturation, height, and weight and head circumference (pediatric patients), and growth measurements.
• Document chief complaints, medical histories, allergies, medications, immunization status, and other pertinent information in electronic health record (EHR) to ensure accurate patient information and continuity of care.
• Assist providers with geriatric, obstetric, gynecologic, newborn, well-child, and sick-child examinations.
• Prepare patients for pelvic exams, prenatal visits, postpartum evaluations, and pediatric physical examinations.
• Perform point-of-care testing, including urine pregnancy tests, urinalysis, rapid strep, influenza, COVID-19, RSV, hemoglobin, glucose, and other approved diagnostic tests.
• Collect and prepare laboratory specimens according to established protocols.
• Administer medications, vaccines, and injections in accordance with provider orders, state regulations, and organizational policies.
• Monitor and maintain pediatric immunization schedules and vaccine inventory.
• Supported fetal heart tone monitoring, tracked maternal weight, and conducted urine screenings for routine prenatal assessments.
• Perform vision, hearing, developmental, and growth screenings for pediatric patients.
• Educate patients on prenatal care, newborn care, breastfeeding, childhood immunizations, nutrition, developmental milestones, and preventive health to promote informed health decisions and improve patient outcomes.
• Participate in quality improvement initiatives and assist with additional clinical duties to enhance clinic operations and patient care delivery.
• Ensure examination room is fully equipped for patient care and set up for circumcisions, biopsies, and wound care.

Knowledge, Skills, and Abilities

• Knowledge of obstetric, pediatric, and women’s health clinical practices.
• Understanding of childhood immunization schedules and vaccine administration.
• Ability to perform pediatric growth measurements and developmental screenings.
• Knowledge of prenatal care, postpartum care, and newborn health.
• Strong communication and patient education skills with patients and families.
• Ability to establish rapport with children while providing compassionate care.
• Excellent organizational, multitasking, and time-management skills.
• Strong attention to detail and documentation accuracy.
• Ability to work collaboratively with physicians, nurses, midwives, and other healthcare professionals.
• Commitment to patient safety, confidentiality, and exceptional customer service.

Certifications

• BLS (CPR)

Front Office Coordinator/Administration Staffing Specialist

Job Summary

The Front Office Coordinator serves as the first point of contact for visitors, clients, and employees. Oversaw front desk operations, delivered exceptional customer service, organized the reception area, and supported administrative tasks to facilitate daily office efficiency. Delivered thorough administrative and operational support to promote efficient office operations. Coordinated schedules, kept accurate records, directed communications, supported various projects, and acted as a resource for employees, customers, and vendors with a focus on professionalism and confidentiality.

Key Responsibilities of FOC

• Answer, screen, and direct incoming phone calls.
• Manage incoming and outgoing mail, packages, and deliveries.
• Schedule appointments, meetings, and conference rooms.
• Managed inventory of office supplies, ensuring timely ordering of replacements to maintain office efficiency.
• Assist with filing, data entry, scanning, and document management.
• Coordinate communication between departments and staff.
• Handle confidential information with discretion.
• Supported onboarding activities for new employees.
• Assisted with special projects and administrative duties.

Essential Duties and Responsibilities Administration Specialist

• Match candidates with open job positions based on skills and requirements
• Coordinate job placements for temporary, permanent, or contract roles
• Work with hiring managers to understand staffing needs
• Maintain a pipeline of qualified candidates
• Schedule interviews and confirm placements
• Review resumes and screen applicants
• Conduct initial candidate outreach or phone screenings
• Assist with onboarding paperwork and orientation steps
• Ensure compliance with hiring requirements (background checks, certifications, etc.)
• Organize interviews between candidates and employers
• Coordinate start dates and assignment details
• Manage staffing schedules for assigned departments or clients
• Handle last-minute coverage or replacement staffing needs
• Maintain accurate records of placements and applicants
• Update staffing databases or applicant tracking systems (ATS)
• Prepare reports on hiring activity, placements, and turnover
• Handle documentation and compliance files
• Communicate with both job seekers and employers
• Provide updates on hiring status and placement progress
• Resolve scheduling or placement issues
• Maintain professional relationships with clients and candidates

Managed cash operations at front end, ensuring accurate handling and reporting.

• Counted and verified cash drawers from registers and self-checkout to ensure accuracy and accountability.
• Prepare daily cash deposits for armored pickup or bank delivery
• Balance tills and research cash shortages/overages
• Handle refunds, gift card loads, and financial discrepancies
• Secure cash in the safe and follow strict security procedures
• Assisted customer service desk and front-end operations

Facilitated smooth checkout process for customers, enhancing satisfaction.

• Greet customers and scan items at register or self-checkout
• Process cash, card, EBT, and digital payments
• Bag groceries and ensure correct pricing
• Handle returns, exchanges, and price checks
• Keep checkout area clean and organized
• Provide fast, friendly customer service under pressure

Crafted personalized deli orders, enhancing customer satisfaction and loyalty.

• Prepare and serve deli items (meats, cheeses, hot foods)
• Slice meats and package ready-to-eat food
• Bake or stock bakery items (cookies, bread, cakes)
• Maintain food safety and sanitation standards
• Assist customers with special orders (like cakes or party trays)
• Stock and rotate fresh food items

Maintained store appearance by effectively stocking and arranging products.

Essential Duties and Responsibilities

• Unload trucks and sort merchandise
• Stock shelves on sales floor
• Rotate products (older items to the front)
• Clean aisles and remove empty boxes
• Set up displays and seasonal merchandise
• Work overnight or early morning shifts in many stores

Oversaw hygiene section operations, ensuring products were well-stocked and displayed.

Essential Duties and Responsibilities

• Oversee all products in the hygiene/health & beauty section
• Make sure shelves are fully stocked and organized
• Set up product displays and promotions (like skincare or shampoo deals)
• Ensure correct pricing and label accuracy
• Rotate stock (first in, first out) to prevent expired products
• Assign tasks to associates working in your department
• Train new employees on stocking and customer service standards
• Monitor associate performance and give feedback
• Communicate with store leadership (team leads / assistant managers)
• Help customers find personal care and hygiene products
• Answer questions about product location or availability
• Handle basic customer concerns or complaints in your area
• Track inventory levels in hygiene products
• Report low stock or overstock issues
• Assist with ordering or replenishment decisions
• Unload and organize shipments when freight arrives
• Keep aisles clean, neat, and safe
• Ensure shelves are properly zoned (items facing forward and organized)
• Follow Walmart merchandising and safety rules