Jessica Heidtbrink
Alpine
Summary
Professional with significant experience in healthcare support, prepared to contribute effectively to patient care services. Expertise in assisting with daily living activities, ensuring patient comfort, and maintaining medical records. Strong focus on team collaboration, adaptability to changing needs, and delivering reliable, high-quality care. Skilled in communication, empathy, and time management, essential for providing compassionate and efficient support.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Healthcare Assistant
Sharp Memorial Hospital
San Diego
11.2023 - Current
- Streamlined front office operations and enhanced patient check-in/discharge processes, significantly reducing wait times by leveraging advanced computer skills to optimize scheduling and data management systems.
- Managed high volume of patient records while adhering to confidentiality and privacy regulations, ensuring secure handling of sensitive information.
- Facilitated effective communication between patients, healthcare professionals, and departments, contributing to a cohesive and efficient healthcare delivery system.
- Monitored vital signs and reported changes to healthcare team, ensuring timely interventions.
- Aided nursing team in ensuring patients received proper care and support during treatment., enhancing overall patient experience.
- Processed insurance claims and verified benefits, resolving discrepancies and confirming coverage details with insurance companies to support patient care.
- Maintained organized filing systems for electronic and paper records, ensuring compliance with healthcare standards and facilitating efficient retrieval.
- Prepared and distributed healthcare materials and correspondence, delivering relevant information to patients in a timely manner.
Certified Nursing Assistant
Sharp Memorial Hospital
San Diego
11.2020 - 11.2023
- Ensured patient safety and comfort by proficiently responding to call lights and effectively managing room equipment and bed adjustments.
- Monitored vital signs and documented changes in patient conditions for timely interventions.
- Supported interdisciplinary healthcare team by conducting regular assessments and monitoring vital signs to manage patient conditions.
- Played a key role in the interdisciplinary healthcare team, contributing to the management of patient conditions through regular assessments and vital sign monitoring.
- Assisted nursing staff with patient care tasks, enhancing overall patient comfort and safety.
- Enhanced patient nutrition through tailored feeding assistance, achieving individual nutritional goals.
- Enhanced patient nutrition through tailored feeding assistance, achieving nutritional goals.
- Trained new team members on procedures and protocols, facilitating effective onboarding.
- Demonstrated excellence in obtaining and preparing biological specimens for lab analysis.
Family Nanny
Care.com
Alpine
01.2020 - 10.2020
- Planned and organized educational activities to promote child development.
- Coordinated daily schedules to optimize children's routines, including meals, playtime, and outings.
- Maintained safe, clean environment to support children's wellbeing and promote healthy habits.
- Communicated effectively with parents regarding children's progress and needs.
- Fostered strong relationships with children through play and engagement activities.
- Facilitated safe, caring, and warm environment for children to stimulate development.
- Cultivated lasting relationships with families through open communication and regular positive feedback.
Certified Nursing Assistant
Mercy Hospital
Rogers
07.2018 - 11.2019
- Delivered high-level care for patients with acute conditions, enhancing comfort through support with feeding and hygiene.
- Facilitated emergency and routine care, responding to patient needs while upholding safety protocols.
- Communicated effectively with healthcare team to coordinate and enhance patient-centered care.
- Partnered with healthcare team to create personalized care plans, promoting adherence to best practices.
- Trained new staff on protocols and procedures, fostering a culture of teamwork and efficiency.
Certified Nursing Assistant
Highlands Health & Rehabilitation
Bella Vista
08.2017 - 07.2018
- Supported patient mobility and independence through effective assistance with transfers and ambulation.
- Maintained clean and safe care environment by strictly adhering to infection control protocols.
- Executed infection control measures that contributed to decreased risk of hospital-acquired infections.
- Coordinated patient transportation within facility to streamline workflow and reduce delays in care delivery.
- Participated in educational and quality improvement initiatives to enhance care standards.
Lifegaurd
John Brown University
Siloam Springs
06.2017 - 07.2017
- Ensured the safety of pool patrons, promptly identifying and responding to distress situations.
- Supervised pool activities, ensuring safety and compliance with regulations.
- Maintained safe pool environment by promptly addressing equipment issues and responding to patron concerns.
- Conducted regular safety drills, enhancing emergency response readiness among staff and patrons.
- Educated patrons on swimming techniques and safety practices, promoting safe swimming habits and increasing community engagement.
Education
Associate Degree in General Studies - Nursing
NorthWest Arkansas Community College
Bentonville, AR01-2020
High School Diploma -
Gravette High School
Gravette, AR05-2017
Skills
- Clinical care
- Patient-centered approach
- Emergency response
- Problem solving
- Daily living support
- Effective communication
- Record management
- Team collaboration
- Attention to detail
- Task prioritization
- Adaptability
- Patient advocacy
- Electronic health records
- Vital sign monitoring
Certification
- Certified Phlebotomy Technician 1
Accomplishments
- Employee of the Month
Timeline
Healthcare Assistant
Sharp Memorial Hospital
11.2023 - Current
Certified Nursing Assistant
Sharp Memorial Hospital
11.2020 - 11.2023
Family Nanny
Care.com
01.2020 - 10.2020
Certified Nursing Assistant
Mercy Hospital
07.2018 - 11.2019
Certified Nursing Assistant
Highlands Health & Rehabilitation
08.2017 - 07.2018
Lifegaurd
John Brown University
06.2017 - 07.2017
Associate Degree in General Studies - Nursing
NorthWest Arkansas Community College
High School Diploma -
Gravette High School