Jessica Hastick
Mississauga,Ontario
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Able to work independently or in a team dynamic to achieve exceptional results for the company.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance Canada
07.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated exceptional customer service by assisting customers with online order payment processing.
- Created cases for customers experiencing issues such as missing or damaged orders, as well as facilitated exchanges.
Team Member
CMS Famous Toys LTD.
10.2018 - 11.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
Thrift Magic Limited Partnership
08.2016 - 07.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
St. Augustine Secondary School
Brampton, ONDiploma - Medical Esthetics
Marca College
Mississauga, ON2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Call center experience
- Money handling abilities
- Complaint Handling
- Payment Processing
- Paperwork Processing
- Technical Support
- Customer satisfaction measurement
- Professional telephone demeanor
- Order Processing
- De-Escalation Techniques
Timeline
Customer Service Representative
Teleperformance Canada
07.2021 - 10.2022
Team Member
CMS Famous Toys LTD.
10.2018 - 11.2018
Team Member
Thrift Magic Limited Partnership
08.2016 - 07.2017
High School Diploma -
St. Augustine Secondary School
Diploma - Medical Esthetics
Marca College
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