Jessica Harvey
Sacramento
Summary
Patient-focused professional with experience in medical front office operations, insurance verification, and high-volume customer service. Known for efficiency, accuracy, and creating a positive patient experience.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Elderly Caregiver
Private Client
Sacramento
06.2024 - 01.2026
- Assisted clients with daily living activities, including bathing and dressing.
- Monitored medication schedules to ensure timely administration.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated transportation for medical appointments and social outings.
- Implemented safety measures to prevent accidents and injuries at home.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
FOH/BOH Team Member
Panda Restaurant Group
Lincoln
11.2022 - 06.2024
- Providing quality services to guests.
- Greeting, serving food, and handling payment at the cash register while performing other Front of House duties and maintaining the cleanliness and appearance of the store.
- Cross trained to perform back of house duties to regularly support kitchen crew Including but not limited to washing dishes, cooking menu 'Sides' regularly, and cooking menu 'Entree's' as needed.
- Prepared ingredients following safety and quality standards for meal assembly.
- Operated kitchen equipment efficiently while maintaining cleanliness and safety protocols.
- Followed recipes accurately to ensure consistent taste and presentation of dishes.
- Trained new team members on food handling and kitchen procedures effectively.
Member Services Representative
Sacramento Community Clinic
Sacramento
10.2021 - 04.2022
- Answer customer calls to set appointments, refill prescriptions, verify insurance, and assist patients with care plan.
- Coordinating with other business contacts for patient care plans.
- All while providing excellent customer service.
Mailroom Clerk
Franchise Tax Board
Sacramento
09.2019 - 03.2020
- Received, open, sort, and rerouted incoming mail for the State of California tax board.
- Prepping documents for scanning and filing into our system.
- Handling remit mail bye prepping documents with payments according to program.
Education
Some college/ Technical Degree - General Ed
Sacramento City College
Sacramento, CAPharmacy Technician Certificate - Pharmacy Tech
Job Corps
Sacramento, CA 07.2011 - 06.2012
H.S. Diploma - General Ed
Hiram W. Johnson High School
Sacramento, CASkills
- Receiving Clerk
- Heavy Lifting
- Meal Preparation
- Shipping & Receiving
- Insurance Verification
- Multi-line Phone Systems
- Cleaning Experience
Certification
- CA driver's license
- Pharmacy Technician
Willing To Relocate
- Sacramento, CA
- Roseville, CA
- Elk Grove, CA
Personal Information
Authorized To Work: US for any employer
Timeline
Elderly Caregiver
Private Client
06.2024 - 01.2026
FOH/BOH Team Member
Panda Restaurant Group
11.2022 - 06.2024
Member Services Representative
Sacramento Community Clinic
10.2021 - 04.2022
Mailroom Clerk
Franchise Tax Board
09.2019 - 03.2020
Pharmacy Technician Certificate - Pharmacy Tech
Job Corps
07.2011 - 06.2012
Some college/ Technical Degree - General Ed
Sacramento City College
H.S. Diploma - General Ed
Hiram W. Johnson High School