Jessica Harrington
Vacaville
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2025
2025
years of professional experience
Work History
Remote Sales Rep, Appointment Setter, Lead Generator
Direct Surety
- B2B, connected with customers in the construction field and introduced them to the new way to obtain their surety bonds
- Top 3 in sales throughout my career with Direct Surety
- Generated high qualified leads over the phone, email, and web
- Qualified prospects by conversing and asking key questions
- Created a sales funnel for myself, which helped me build an extraordinary pipeline
- Scheduled appointments for them to speak with Underwriters
- Achieved live transfers on qualified prospects daily
- Made 200-300 calls per day, received inbound calls, helped customers with questions, made transfers
- Comfortable with Five9 and Salesforce
Appointment Setter, Telemarketing
Merchant Service
- B2B, Generating Leads
- Phone sales, customer service, cold-calling sales
- A leader in sales quotas
Mortgage Loan Processor, Telemarketing
First Trust Deed Mortgage
- I was inputting loans, submitting loans, closing loans, preparing files, and paperwork
- Meeting deadlines
- General office duties
- Trained and skilled in all Microsoft office, Calyx point
Apartment Assistant
Montgomery Apartments
04.2023 - Current
- Office duties, Microsoft offices, memos, emails
- Cleaning apartments
- Unit turn overs
- Small Maintenance
Education
Coding and Billing Certificate -
PURDUE UNIVERSITY GLOBAL
02.2025
Loan Processing certificate - Loan Processing
THE AMERICAN SCHOOL OF MORTGAGE BANKING
Sacramento, CA01.2005
HIGH SCHOOL DIPLOMA -
WILL C. WOOD HIGH SCHOOL
Vacaville, CA01.2000
Skills
- Customer relations
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Sales closing
- Customer needs assessment
- Cold calling
- Lead prospecting
- Time management
- Exceeds sales goals
Timeline
Apartment Assistant
Montgomery Apartments
04.2023 - Current
Loan Processing certificate - Loan Processing
THE AMERICAN SCHOOL OF MORTGAGE BANKING
HIGH SCHOOL DIPLOMA -
WILL C. WOOD HIGH SCHOOL
Remote Sales Rep, Appointment Setter, Lead Generator
Direct Surety
Appointment Setter, Telemarketing
Merchant Service
Mortgage Loan Processor, Telemarketing
First Trust Deed Mortgage
Coding and Billing Certificate -
PURDUE UNIVERSITY GLOBAL
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