Jessica Hanna
Summary
Self-motivated business owner with excellent marketing, customer service and facility oversight skills and more than 10+ years of experience. Highly effective and comfortable working with people at all levels in organization. I am a dedicated Dog Trainer committed to helping pet owners safely and humanely communicate with their pets and their behaviour. Driven to improve owner and pet relationships by teaching new methods for interacting. Expertly uses positive reinforcement, including clicker-training technique.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner
Steele Arrow Canine Services
01.2014 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced dogs behaviour outcomes by implementing customized training programs tailored to their specific needs.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
- Instructed group classes to teach essential obedience commands, fostering well-behaved pets in various settings.
Film Animal Trainer
Instinct Animals For Film
03.2013 - 09.2013
- Increased animal welfare by implementing customized training programs tailored to individual needs.
- Established a strong professional reputation through consistent success in training animals for various roles, including at base, on green screen, and on location shoots.
- Maintained safety by enforcing strict protocols during animal interactions with crew.
- Evaluated individual animal behavior regularly to modify existing training plans as needed for optimal outcomes.
- Promoted positive reinforcement methods throughout all training sessions, resulting in increased trust between animals and their handlers.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
Animal Behaviour Department
Calgary Human Society
09.2011 - 01.2013
- Maintained accurate records of animal health, behaviour assessments, and adoption status within the shelter.
- Assisted in daily/weekly behaviour assessments with new intakes in the shelter as well as at the City of Calgary.
- Communicated effectively with team members, promoting collaboration towards shared goals of success within the department.
- Facilitated interdepartmental cooperation between the Animal Behaviour Department and other areas of the shelter.
- Enhanced animal care by implementing efficient daily enrichment and activities for the shelter dogs.
- Oversaw the successful rehoming of numerous animals by coordinating with rescue organizations and adoptive families.
- Prioritized animal welfare by addressing concerns promptly, collaborating with veterinarians to develop appropriate training plans.
- Enhanced customer satisfaction by providing knowledgeable advice on dog training programs.
Veterinary Medical Assistant (ICU & Neuro)
VCA Care Center
02.2011 - 08.2011
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Education
Graduate Certificate - Professional Dog Trainer
CPDT-KA
Online09.2021
Certificate - Equine Science
University of Guelph
Guelph, ON09.2008
High School Diploma -
CWDHS
Fergus, ON06.2005
Skills
- Dog Training
- Behavior Modification
- Positive Reinforcement
- Office Administration
- Compassionate Communication
- Medical Assistance
- Veterinary Support
- Animal Care
- Customer Service
- Teamwork Abilities
- Client Education
- Appointment Scheduling
Languages
English
Full Professional
Certification
- CPDT-KA - 2021 to Current
- CCPDT Member - Good Standing
Timeline
Owner
Steele Arrow Canine Services
01.2014 - Current
Film Animal Trainer
Instinct Animals For Film
03.2013 - 09.2013
Animal Behaviour Department
Calgary Human Society
09.2011 - 01.2013
Veterinary Medical Assistant (ICU & Neuro)
VCA Care Center
02.2011 - 08.2011
Graduate Certificate - Professional Dog Trainer
CPDT-KA
Certificate - Equine Science
University of Guelph
High School Diploma -
CWDHS
- CPDT-KA - 2021 to Current
- CCPDT Member - Good Standing
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