Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Admissions Representative
National Holistic Institute
Santa Ana
01.2022 - Current
Manage incoming inquiries from prospective students via phone calls, emails, text messages or social media platforms.
Assist prospective students with the admissions process by providing guidance and answering questions.
Assess transcripts from previous institutions attended by transfer applicants.
Host events such as Open house, spirit week, and Holiday events.
Responsible for enrolling students and completing all necessary paperwork.
Collaborated with other departments on various projects related to admissions initiatives.
Converted leads to enrollments at rate.
Esthetician
Balboa Bay Club And Resort
Newport Beach
04.2014 - 01.2022
Provided clients with facials, waxing and body treatments.
Ensured compliance with state regulations related to sanitation and health standards.
Kept detailed records of client visits, treatments performed, and product purchases.
Meticulously maintained spa appearance and cleanliness.
Maintained high sales goals and regular clientele.
Trained new Estheticians on proper techniques and company standards.
Esthetician
Renaissance Club Sport
Aliso Viejo
04.2010 - 11.2018
Provided clients with facials, waxing and body treatments.
Sold spa-exclusive skin care products and encouraged service upgrades.
Maintained up-to-date knowledge of latest trends in esthetics industry through research.
Educated clients on proper skin care techniques according to individual needs.