Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Hagy

Ladera Ranch

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Admissions Representative

National Holistic Institute
Santa Ana
01.2022 - Current
  • Manage incoming inquiries from prospective students via phone calls, emails, text messages or social media platforms.
  • Assist prospective students with the admissions process by providing guidance and answering questions.
  • Assess transcripts from previous institutions attended by transfer applicants.
  • Host events such as Open house, spirit week, and Holiday events.
  • Responsible for enrolling students and completing all necessary paperwork.
  • Collaborated with other departments on various projects related to admissions initiatives.
  • Converted leads to enrollments at rate.

Esthetician

Balboa Bay Club And Resort
Newport Beach
04.2014 - 01.2022
  • Provided clients with facials, waxing and body treatments.
  • Ensured compliance with state regulations related to sanitation and health standards.
  • Kept detailed records of client visits, treatments performed, and product purchases.
  • Meticulously maintained spa appearance and cleanliness.
  • Maintained high sales goals and regular clientele.
  • Trained new Estheticians on proper techniques and company standards.

Esthetician

Renaissance Club Sport
Aliso Viejo
04.2010 - 11.2018
  • Provided clients with facials, waxing and body treatments.
  • Sold spa-exclusive skin care products and encouraged service upgrades.
  • Maintained up-to-date knowledge of latest trends in esthetics industry through research.
  • Educated clients on proper skin care techniques according to individual needs.
  • Assisted with answering the phone and scheduling.

Education

Bachelor of Science - Human Services

Walden University
09.2020 - 06.2022

Licensed Esthetician -

Aveda Institute
Seattle, WA
05.2007 - 10.2007

Associate of Science - General Studies

Saddleback College
Mission Viejo, CA
09.2004 - 06.2006

Skills

  • Customer service
  • Heavy phone and computer use
  • Hosting events and giving tours
  • Flexible and adaptive
  • Creative
  • Positive attitude
  • Lead conversion
  • Effective communication
  • Sales background
  • Ethics and integrity

Timeline

Admissions Representative

National Holistic Institute
01.2022 - Current

Bachelor of Science - Human Services

Walden University
09.2020 - 06.2022

Esthetician

Balboa Bay Club And Resort
04.2014 - 01.2022

Esthetician

Renaissance Club Sport
04.2010 - 11.2018

Licensed Esthetician -

Aveda Institute
05.2007 - 10.2007

Associate of Science - General Studies

Saddleback College
09.2004 - 06.2006
Jessica Hagy