Jessica Gutierrez
Rancho Santa Margarita,CA
Summary
Licensed Esthetician certified with Dermalogica, Berodin and LightStim. Experience includes skin care facials, waxing, peels, acne treatments, microdermabrasion, microcurrent and use of high frequency modalities. Currently enrolled at Saddleback College to become a Registered Nurse.
Overview
12
12
years of professional experience
Work History
Clinical Training Development Coordinator
BENEV Company
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Completed data entry tasks with accuracy and efficiency.
- Fostered friendly, warm, and exceptional customer experience.
- Explained benefits of skin care products to customers.
- Reinforced customer selections by reviewing use and benefits of chosen products.
- Attended multiple Aesthetic trade show events and offered expertise to customers in the field.
- Organized hands on training for Medial Providers.
- Cleaned and disinfected equipment to promote safe and sanitary environment.
- Performed treatments and created and maintained records of treatment according to company policy.
- Studied ingredients in products to explain benefits to clients.
- Guided patients through process, explaining what to expect and how to follow up to improve results.
- Contacted patients to prepare for treatment, follow up after services and recommend promotions.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
Store Manager
CVS Pharmacy
10.2019 - 02.2022
- Approved regular payroll submissions for employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
Store Manager
GameStop
05.2016 - 10.2019
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
- Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
- Coordinated ongoing technical training and personal development classes for staff members.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Senior Store Manager
Payless Shoes
06.2013 - 05.2016
- Supervised employees for exceptional store operations, customer retention, and positive brand experiences.
- Maintained quality through training and coaching during daily activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed all exempt employee coaching, training and performance improvement actions.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
Education
Associate of Arts - Business Management
Saddleback College
Mission Viejo, CA06.2008
No Degree - Exosome Technology
BENEV
Mission Viejo, CANo Degree - PDO Thread Technology
BENEV
Mission Viejo, CADual Wave RF Microneedling
BENEV
Mission Viejo, CAAssociate of Science - Nursing Education
Saddleback College
Mission Viejo, CA05-2027
Esthetician -
Saddleback Beauty Academy
Laguna Hills, CA04.2023
Skills
- Team leadership and coaching
- Training and Development
- Financial operations management
- MS Office
- Social media knowledge
- Scheduling
- Office administration
- Skincare Services
- Spa Treatment Services Expertise
- Chemical Peel Application
- Customer Consultations
Timeline
Clinical Training Development Coordinator
BENEV Company
01.2022 - Current
Store Manager
CVS Pharmacy
10.2019 - 02.2022
Store Manager
GameStop
05.2016 - 10.2019
Senior Store Manager
Payless Shoes
06.2013 - 05.2016
Associate of Arts - Business Management
Saddleback College
No Degree - Exosome Technology
BENEV
No Degree - PDO Thread Technology
BENEV
Dual Wave RF Microneedling
BENEV
Associate of Science - Nursing Education
Saddleback College
Esthetician -
Saddleback Beauty Academy
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