Jessica Guo

• Spearhead initiatives to achieve and surpass store sales targets while ensuring team members meet individual goals.

• Monitor and analyze store performance metrics to identify growth opportunities and enhance profitability.

• Deliver exceptional customer service by mentoring staff in clienteling and upholding brand standards.

• Lead recruitment efforts, onboard new hires, and conduct training to ensure consistent performance and development.

• Implement strategic marketing initiatives to boost customer engagement and brand loyalty

• Championed best practices in selling and customer service, driving team performance to exceed sales metrics.

• Managed floor operations to optimize team efficiency and elevate the client experience.

• Collaborated with senior management to align store objectives with broader corporate strategies.

• Directed all aspects of store operations, including sales, customer engagement, and team management.

• Designed and executed clienteling strategies to strengthen customer loyalty and increase repeat business.

• Oversaw creative merchandising efforts, aligning displays with seasonal trends to enhance visual appeal and sales.

• Recruited, trained, and mentored staff, fostering a collaborative and high-performing team environment.