Jessica Guasso
La Verne
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Malibu Beach Inn
06.2025 - Current
- Directed Front Office, Concierge, Valet/Bell, and Reservations operations while ensuring guest safety, security, LHW service standards.
- Assisted with Rooms Division strategy with Revenue Management, optimizing forecasting, pricing, and operational efficiency.
- Recruited, trained, and mentored staff to uphold LQA standards and deliver consistent luxury service.
- Collaborated with Executive Leadership on VIP programs, guest recovery, and reputation management to maximize guest satisfaction.
- Served as the most senior department head, acting as primary leader and decision-maker across the hotel in the absence of executive management.
Front Office Manager
Forbes 4-Star Conrad Los Angeles
05.2022 - 05.2025
- Oversee all Union Front Services including Front Desk, Reservations, Concierge, and Bellmen
- Liaise with Director of T&Q to organize and perform quality standard training for new and existing staff.
- Hire, manage, develop and train staff, establish and monitor goals, conduct performance reviews and foster professional growth.
- Schedule employees according to business forecast, payroll budget guidelines and productivity requirements.
Dual Operations Manager
Residence Inn Marriott / Courtyard by Marriott
12.2020 - 04.2022
- Oversee Front Desk, F&B, and Housekeeping Departments for both properties
- Eased team transitions and new employee orientation through effective training standards
- Managed financial operations, payroll and accounting processes.
- Generated and printed daily financial reports to track hotel performance.
Front Desk Supervisor / Sales Assistant
Fullerton Marriott
03.2018 - 12.2020
- Operate with MARSHA & FSPM, C/I , MGS and Sales Force
- Audit, balance and report on all F&B and Front Desk revenue.
- Coordinated with F&B, Housekeeping, Maintenance and Security to meet all guest needs.
- Create Sale BEO’s correspondence and forms
Education
Bachelor of Science - Hospitality Management
California State Polytechnic University, Pomona
Pomona, CA12.2020
Human Resources Management Certificate
Google Via Coursera
Skills
- Guest relations
- Quality assurance
- Performance management
- Team leadership
- Effective communication
- Training and development
Languages
Spanish
Timeline
Front Office Manager
Malibu Beach Inn
06.2025 - Current
Front Office Manager
Forbes 4-Star Conrad Los Angeles
05.2022 - 05.2025
Dual Operations Manager
Residence Inn Marriott / Courtyard by Marriott
12.2020 - 04.2022
Front Desk Supervisor / Sales Assistant
Fullerton Marriott
03.2018 - 12.2020
Bachelor of Science - Hospitality Management
California State Polytechnic University, Pomona
Human Resources Management Certificate
Google Via Coursera