Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Grose

Oshawa,ON

Summary

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Friendly professional experienced in high-volume environments and knowledgeable Dependable worker with flexible schedule and attention to detail.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance.

Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience

Work History

Bartender

Sports cafe
01.2008 - 11.2011
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Greeted customers and provided excellent customer service.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Assisted in setting up the bar for service shift.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Effectively multitasked within fast-paced environment.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Customer Service Representative

Zellars
Scarborough, ON
02.2007 - 01.2009
  • Implemented innovative methods for streamlining the customer service process.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Hairdresser

DBK
09.2000 - 07.2003
  • Resolved any customer complaints quickly in an efficient manner while maintaining professionalism.
  • Greeted customers, answered phones and booked appointments.
  • Cut, styled and coloured customer's hair according to their preference using scissors, clippers and colouring products.
  • Attended fashion shows and other events to stay updated on new styles and techniques.
  • Shampooed, conditioned and blow-dried client's hair.
  • Developed relationships with regular clients by providing excellent customer service.
  • Trained new staff members in proper procedures for cutting, styling and colouring hair.
  • Provided consultations to discuss hairstyle options for clients.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.

Customer Service Cashier

Biway
01.1999 - 01.2001
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Processed credit card transactions accurately and efficiently.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Resolved customer complaints in a professional manner.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Addressed customer questions and concerns regarding products and services.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Built and maintained productive relationships with employees.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Education

High School Diploma -

Bendale Business And Technical Institute
Scarborough, ON
07-2003

Skills

  • Health codes compliance
  • Food Preparation
  • Payment Processing
  • Food Service
  • Handling Difficult Customers
  • Excellent judgment
  • Complex Problem-Solving
  • Outstanding customer service
  • Order Management
  • Customer Service
  • Cash and credit transactions
  • Professional Appearance
  • Anticipating guest needs
  • Customer service expertise
  • Organizational ability
  • Outgoing Personality

Timeline

Bartender

Sports cafe
01.2008 - 11.2011

Customer Service Representative

Zellars
02.2007 - 01.2009

Hairdresser

DBK
09.2000 - 07.2003

Customer Service Cashier

Biway
01.1999 - 01.2001

High School Diploma -

Bendale Business And Technical Institute
Jessica Grose