Jessica Grinham
Happy Valley-Goose Bay,NL
Summary
Proven leader and dedicated team player with a track record of enhancing customer satisfaction at Tim Hortons through effective conflict resolution and team collaboration. Excelled in roles requiring exceptional customer service and work ethic, achieving positive feedback across positions. Skilled in complex problem-solving and maintaining high standards of cleanliness, contributing significantly to workplace efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
Cashier
Warrs Pharmacy
Happy Valley-Goose Bay, NL
10.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Home Care
Caregivers NL
St. John's, NL
09.2019 - 09.2020
- Collaborated with practitioners to develop customized home care plans for patients, promoting long-term oral health success.
- Reduced hospital readmissions by developing effective discharge plans and arranging appropriate home care services.
- Enhanced patient recovery by developing customized home care plans tailored to individual needs.
- Educated patients on preventive care measures as well as post-treatment home care instructions for optimal recovery outcomes.
- Actively participated in ongoing training opportunities to stay current on best practices and developments within the home care industry.
- Improved client satisfaction by providing personalized home care services tailored to individual needs.
Manger
Tim Hortons
St. John's, NL
04.2015 - 09.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Mealy Mountain Collegiate
Happy Valley Goosebay 09.2013
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Conflict resolution
- Complex Problem-solving
Languages
English
Elementary
Timeline
Cashier
Warrs Pharmacy
10.2020 - Current
Home Care
Caregivers NL
09.2019 - 09.2020
Manger
Tim Hortons
04.2015 - 09.2018
High School Diploma -
Mealy Mountain Collegiate