Jessica Graham
Mount Elgin,Canada
Summary
Dedicated mental health professional with a strong foundation in client-centered support specializing in crisis intervention. Collaborative team player who adapts seamlessly to evolving client needs, fostering an environment of trust and understanding. Recognized for exceptional empathy and strong communication skills that enhance relationships with clients and promote overall well-being.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mental Health Worker- Crisis Stabilization Bed Program
Canadian Mental Health Association, Simcoe, ON
2011.05 - Current
- Conduct program intakes; obtain client history, assess risk and program suitability
- Provide support and crisis resolution to six individuals at a time who access the Crisis Bed Program
- Support guests in developing healthy coping strategies and de-escalation techniques
- Assisted clients with the development of crisis plans, helping to recognize early signs of crisis and appropriate interventions
- Collaborate with community partners, CSB team, and CMHA Case Managers in the development and implementation of care plans
- Provide discharge planning and make necessary referrals to support services
- Coordinate with other support services and community partners to coordinate care for clients
- Maintained client records using the database EMH
Mental Health Worker- Transitional Bed Program
Canadian Mental Health Association, Simcoe, ON
2011.05 - 2013.03
- Goal Planning: assisted clients move toward independent living including working collaboratively with guest on Resident Independence Plan Reviews
- Provided education to residents regarding psychotropic medications including importance of compliance, contraindications, and side effect management
- Helped residents gain independence through the teaching and modeling of life skills
- Maintained client records using the database CRMS
- Provided referrals to necessary community supports
- Assisted in the re-integration of clients into the community
- Provided education in basic life skills such as budgeting, healthy routines and activities of daily living
Case Management Program-Student Practicum
Canadian Mental Health Association, Simcoe, ON
2010.09 - 2011.04
- Participated in numerous agency intakes for community support program including conducting interviews and discussing suitability for services
- Gained a practical understanding of services offered by CMHA-HN through participation in the following programs: community support, court support, concurrent disorders, dual diagnosis, urgent needs, and promotion & education
- Took the initiative to create a resource binder for clients to use which included income and employment support programs
Education
Social Service Worker Diploma
Fanshawe College
Simcoe, ON04.2011
Skills
Utilized extensive experience in residential crisis stabilization to enhance team effectiveness and support client recovery
Leveraged in-depth understanding of regional resources to enhance community engagement and support initiatives
Applied psycho-social rehabilitation strategies to enhance client well-being and recovery
Applied comprehensive knowledge of crisis intervention and trauma-informed care to effectively manage high-stress situations
Managed accurate documentation processes to safeguard sensitive information and comply with confidentiality regulations
Activities of daily living support
Certification
- Non Violent Crisis Intervention-Crisis Prevention Institute Recertified March 2024
- Applied Suicide Intervention Skills Training- Living Works July 2012
- Cultural Awareness Training September 2011
- Mental Health First Aid May 2011
- CBT training for front line workers Hinks Dellcrest December 2010
Timeline
Mental Health Worker- Crisis Stabilization Bed Program
Canadian Mental Health Association, Simcoe, ON
2011.05 - Current
Mental Health Worker- Transitional Bed Program
Canadian Mental Health Association, Simcoe, ON
2011.05 - 2013.03
Case Management Program-Student Practicum
Canadian Mental Health Association, Simcoe, ON
2010.09 - 2011.04
Social Service Worker Diploma
Fanshawe College