Work Preference
Summary
Overview
Work History
Skills
Timeline
Generic
Open To Work

JESSICA GOURLEY

Palomar Mountain

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Retreat Assistant/ RegistrarManager on DutyBranch Manager

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: Palomar Mountain, CASan Diego, CA
Open to relocation: Yes

Important To Me

Company CultureWork from home optionHealthcare benefits401k matchPaid sick leaveCareer advancement

Summary

Customer service specialist with a focus on delivering exceptional experiences. Expertise in data analytics, strategic sales, and efficient registration management. Proven ability to enhance customer satisfaction and retention, evidenced by high NPS ratings. NRA certified range safety officer, certification valid until June 2028.

Overview

6
6
years of professional experience

Work History

Retreat Assistant/ Registrar

Palomar Christian Conference Center
04.2025 - Current
  • Coordinated guest intake, managed registration documentation, and processed financial transactions for retreats and summer programs, ensuring efficient participant onboarding.
  • I communicate regularly with group leaders to ensure they receive clear schedules, travel details, and preparation information.
  • Assisted with event setup, hospitality services, and on-site logistics, contributing to a seamless and enjoyable retreat experience.

Manager on Duty

The Bay Club
San Diego
02.2024 - 04.2025
  • Guide team through projects that increase value of membership for our guests.
  • Ensure that entire property is clean, organized and presentable for members.
  • Lead a team of up to operations associates in daily cleaning and upkeep of club.
  • Assist with deposits when needed.

Branch Manager

Hertz Corporation
San Diego
10.2020 - 02.2024
  • Promoted to branch manager March 2023.
  • Led team of customer service associates to enhance customer experience and increase sales.
  • Managed daily fleet operations, including reporting, account and fuel reconciliation, sales calls, and business management.
  • Coordinated payroll, vehicle detailing, and collaboration with outside vendors for repairs.
  • Provided customer care by addressing inquiries and resolving issues effectively.
  • San Diego, CA

Skills

  • Event management
  • Registration management
  • Event coordination
  • Project oversight
  • Customer relationship management
  • Payroll administration
  • Analytics
  • Strategic thinking
  • Cross-functional collaboration
  • Time management
  • Creativity
  • Communication

Timeline

Retreat Assistant/ Registrar

Palomar Christian Conference Center
04.2025 - Current

Manager on Duty

The Bay Club
02.2024 - 04.2025

Branch Manager

Hertz Corporation
10.2020 - 02.2024

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JESSICA GOURLEY