JESSICA GOMEZ PAREDES
Vaughan,EN
Summary
Dynamic professional with a proven track record at Banco Solidario, excelling in client relationship management and team leadership. Successfully managed a portfolio of over 1800 microenterprise clients, enhancing customer satisfaction and retention. Skilled in strategic planning and logistics coordination, fostering collaboration in diverse environments to achieve organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Volunteer – Administrative Support
Fuerza Latina
Vaughan, Canada
02.2025 - Current
- Company Overview: Non-Profit Organization
- Provided administrative and operational support for community-focused events and initiatives.
- Assisted in outreach efforts and program execution aimed at immigrant and Latino populations.
- Maintained organized databases and handled internal communications and documentation.
- Worked collaboratively in a multicultural environment to deliver nonprofit services.
- Non-Profit Organization
Provincial Supervisor (Contract)
INEVAL
Ecuador, Ecuador
10.2023 - 06.2024
- Supervised the recruitment, onboarding, and performance of evaluation personnel across provinces.
- Delivered training sessions to ensure technical staff readiness and quality assurance.
- Coordinated logistics for national standardized testing, ensuring timely material distribution and site readiness.
- Oversaw implementation of data collection platforms and ensured compliance with reporting protocols.
Microbusiness Account Manager
Banco Solidario
Quito, Ecuador
11.2011 - 07.2023
- Managed a portfolio of over 1800 microenterprise clients, exceeding growth and retention targets.
- Led a regional team of 40+ employees, improving productivity through streamlined processes and training.
- Conducted credit risk analysis and market assessments to support sustainable lending strategies.
- Implemented client-focused service standards, increasing customer satisfaction and reducing churn.
Education
Banking Technician Diploma - Técnico en Banca
Centro De Formación Bancario
Bogota - Colombia01-2002
Bachelor’s in Business Administration - Administradora de Empresas
UNICOLMAYOR
Bogota - Colombia01.2010
Postgraduate Diplomas - Diplomados de Posgrado
UNIEMPRESARIAL & UNICOLMAYOR
Bogota - Colombia 12-2020
Skills
- Leadership and team supervision
- Client relationship management
- Customer service excellence
- Strategic planning and financial oversight
- Logistics and process coordination
- Training delivery
- Database management
- Team leadership
- Collaboration and teamwork
- Positive attitude
- Effective communication skills
- CRM tools proficiency
- Critical thinking
- Decision-making skills
- Customer service expertise
- Microsoft Office proficiency
Certification
- CRM and Client Relationship Management – SENA
- Leadership in Teamwork – SENA
- Educational Process Induction – SENA
Timeline
Volunteer – Administrative Support
Fuerza Latina
02.2025 - Current
Provincial Supervisor (Contract)
INEVAL
10.2023 - 06.2024
Microbusiness Account Manager
Banco Solidario
11.2011 - 07.2023
Banking Technician Diploma - Técnico en Banca
Centro De Formación Bancario
Bachelor’s in Business Administration - Administradora de Empresas
UNICOLMAYOR
Postgraduate Diplomas - Diplomados de Posgrado
UNIEMPRESARIAL & UNICOLMAYOR
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