Jessica Gomez Guzman
Crash Champions
Perrin
2
Languages
1
Certification
18
years of professional experience
Dynamic Service Advisor with a proven track record at Crash Champions, excelling in customer service and vehicle assessment. Adept at coordinating repair workflows and ensuring seamless communication among customers and technicians. Recognized for enhancing operational efficiency and resolving service concerns promptly, leveraging strong multitasking and problem resolution skills.
Work History
Service Advisor
1 Year 9 Months- Coordinated customer intake, repair updates, and delivery scheduling for collision repair workflows.
- Reviewed damage estimates and communicated supplement needs to support accurate repair planning.
- Maintained clear communication with customers, technicians, and insurance partners throughout repair process.
- Documented repair status, approvals, and invoice details in shop management systems.
- Prepared accurate repair estimates using CCC ONE and inspection findings
- Scheduled vehicle drop-offs, pickups, and estimate appointments efficiently
- Tracked production milestones and resolved service concerns with prompt follow-up
Automotive Service Advisor
7 Years- Communicated repair status updates to customers throughout collision repair process
- Coordinated insurance approvals and supplement documentation for repair changes
- Reviewed repair orders for completeness, accuracy, and customer authorization
- Collaborated with technicians and parts teams to support workflow continuity
- Explained repair timelines, procedures, and coverage details to customers clearly
- Delivered prompt service to prioritize customer needs.
- Prepared accurate repair estimates using CCC ONE and inspection findings
- Scheduled vehicle drop-offs, pickups, and estimate appointments efficiently
Parts Manager
3 Years- Managed collision parts ordering, tracking, and return processing to support repair workflow accuracy.
- Coordinated with estimators and technicians to verify parts availability and resolve discrepancies.
- Monitored inventory levels, replenished stock, and reduced downtime from missing components.
- Reviewed repair estimates to identify required OEM and aftermarket parts for each vehicle.
- Negotiated with vendors to secure correct parts, pricing, and delivery schedules.
- Supervised parts room organization, labeling, and receiving procedures for efficient shop operations.
Ticket Agent
5 Years- Processed ticket reservations, exchanges, and refunds using airline reservation systems.
- Verified travel documents and fare rules to ensure accurate passenger check-in.
- Assisted passengers with boarding procedures, seat assignments, and flight changes.
- Resolved schedule disruptions by coordinating rebooking and alternate travel options.
- Supported baggage services by documenting claims and coordinating follow-up with airport teams.
- Maintained accurate passenger records, ticket data, and payment details in reservation systems.
- Verified passenger documentation to ensure compliance with international travel requirements.
Education
High School Diploma
No Degree
Skills
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Team player mentality
Quality inspection
Problem resolution
Teamwork and collaboration
Certification
- I-CAR, - PALTINUM
- CCCONE
- MITCHELL
- OPS-TRAX
- PARTS TRADER
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Service Advisor
Crash Champions
02.2025 - CurrentRead More
Automotive Service Advisor
Caliber Collision
01.2018 - 01.2025Read More
Parts Manager
Pacific Elite Collision Centers
01.2015 - 01.2018Read More
Ticket Agent
Aeromexico Connect
01.2009 - 01.2014Read More
MILLIKAN HIGHSCHOOL
High School Diploma
Read More
Long Beach City College
No Degree
Read More