Jessica Gochi
Anaheim
Summary
Dedicated PBX operator with over two years of experience at St. Joseph Hospital, specializing in telecommunications and exceptional customer service. Demonstrated expertise in enhancing operational efficiency through strategic call management and comprehensive training initiatives. Proficient in sanitation practices, consistently upholding high standards of cleanliness to ensure a safe environment. Recognized as a reliable team player with excellent communication skills and a warm, approachable demeanor.
Overview
6
6
years of professional experience
Work History
Dispatcher
St Joseph Hospital
10.2021 - Current
- Knowledge of console operation
- Responds to all emergency call, codes, and alarms, following through
- Efficiently answer, transfer, and direct incoming calls using computerized database, including physician paging
- Assisted in training new PBX operators on system operations and costumer service practices
- Provide focused attention to callers in a busy environment
- Operate office equipment, including fax machines and copiers, for administrative task
Personal Vehicle Driver
Ups
08.2020 - Current
- Obey traffic laws and follow established traffic and transportation procedures.
- Deliver packages to customers in a timely and professional manner.
- Map out driving routes ahead of time to determine the most expedient trip.
- Reporting to managers, and returning to the hub at the end of the day.
Full Time Day Porter
CCS Facility Services
02.2020 - 06.2020
- Ensuring of proper hazardous material disposal
- Report findings of electronics/hazardous waste to appropriate person
- Remove and break down boxes
- Screen trash cans at different locations.
Education
La Vista
Fullerton, CA06.2006
Skills
- Fluent in two languages
- Proficient in multitasking
- Skilled in utilizing GPS navigation tools
- Safe package management
- Workplace safety standards
- Understanding of hazardous materials protocols
- Detail oriented
- Efficient cleaning techniques
- Capable of performing under pressure
Timeline
Dispatcher
St Joseph Hospital
10.2021 - Current
Personal Vehicle Driver
Ups
08.2020 - Current
Full Time Day Porter
CCS Facility Services
02.2020 - 06.2020
La Vista
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