JESSICA GILLIS
Summary
Event management professional, skilled in executing a variety of successful events, focusing on client satisfaction. Adept at managing logistics, coordinating with clients/vendors, and maintaining timelines. Known for adaptability and reliability in high-pressure and changing environments, team leading, collaboration, and achieving results. Proficient in event planning, logistics, sales and budget management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Event Coordinator/ Event staff
Pineapple Eventworks
04.2019 - Current
- Propose ideas to improve provided services and event quality
- Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
- Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, equipment, promotional material etc.
- Ran service stations for food and drinks at events.
- Monitored event attendees for needs, problem behaviors and emergency requirements.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Managed event logistics and operations, coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Logistics Manager Inflatable Technician
Hyper Amusement Rentals/HRM Mascots & Inflatables
05.2022 - 06.2024
- Coordinated schedules and timelines for events.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Onsite quality control and set up of equipment ensuring event safety
- Managed administrative and event logistics of planning, event booking and event promotions.
- Warehouse work, loading product into and out of trucks/trailers for transport
- Setting up/Tearing down events
- Supervised onsite team of event staff
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Wedding & Event Coordinator/ Decorator
The Wedding Vogue
04.2016 - 03.2020
- Event planning, design and production while managing all project delivery elements
- Increased sales by offering advice on purchases and promoting additional products.
- Propose ideas to improve provided services and event quality
- Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
- Managed team of decorators during setups to meet strict timelines to ensure event preparation success
- Create detailed timelines and floor plans
- Ensured that all materials and supplies were available for outgoing order accuracy Organized layout and setup for events
- Provided information about available color palettes and helped select colors that reflected client personality and goals
Customer Service Associate
Metro Self Storage
01.2015 - 12.2015
- Calculated, prepared, and issued bills, invoices and account statements according to established procedures
- Answered customers questions and addressed problems and complaints in person, online and via phone
- Confirmed that appropriate changes were made to resolve customers' problems
- Maximize store revenues by overseeing accounts and collection activities, manage weekly account receivables and overdue accounts
- Offered exceptional customer service to differentiate and promote the company brand
- Kept the showroom clean and maintained neat, orderly product displays
Sales Retention Specialist
EasyHome Rent
12.2012 - 01.2015
- Provided excellent customer service and creating longstanding relationships with customers in-person and over the phone
- Maximize store revenues by overseeing accounts and collection activities by managing weekly account receivables and overdue accounts
- Unpack, move, and set-up furniture in the showroom
- Repossess and deliver furniture to and from customers homes
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
Education
Diploma - Hospitality Management
Nova Scotia Community College
06.2020
Skills
- Team leadership
- Project management
- Time management
- Event planning
- Scheduling
- Effective communication
- Client relationship development
Awards
2018 Recipient - NSCC Lori Foran Student Leader of The Year Award
Certification
- Restricted Amusement Device Mechanic (Inflatables) Certificate
- Standard First Aid
- WHMIS
- Smart Serve Certification
Timeline
Logistics Manager Inflatable Technician
Hyper Amusement Rentals/HRM Mascots & Inflatables
05.2022 - 06.2024
Event Coordinator/ Event staff
Pineapple Eventworks
04.2019 - Current
Wedding & Event Coordinator/ Decorator
The Wedding Vogue
04.2016 - 03.2020
Customer Service Associate
Metro Self Storage
01.2015 - 12.2015
Sales Retention Specialist
EasyHome Rent
12.2012 - 01.2015
Diploma - Hospitality Management
Nova Scotia Community College
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