Jessica Gauthier
Mattawa,ON
Summary
Enthusiastic professional with a proven ability in team management and client relationship building. Eager to leverage my dynamic and reliable skillset to contribute to your establishment's success. Proficient in Microsoft applications and Salesforce, I drive sales success and enhance customer experiences through strong coaching abilities. I am dedicated to exceeding expectations, achieving goals, and fostering a collaborative, empowering work environment.
Overview
22
22
years of professional experience
Work History
Manager Rural
Scotiabank
Mattawa, Canada
10.2022 - Current
- Responsible for Managing a Team 6 key individuals, Coaching them for success
- Responsible for contributing to the overall success of the branch in terms of sales goals, And activities
- Oversee the day to day operations of the frontline team, as well as the sales team
- Maintain, grow and strengthen client relationships both in Retail and Small Business
- Onboard and train new hires, ensuring they adhere to policies and procedures, and Demonstrate Service Basics
- Complete Financial Planning, sell Mutual Funds - provide in depth look at client Financials
- Complete all necessary borrowing needs: Unsecured, and Secured Lending.
- Collaborate with Bank Partners, and deepen relationships
- Monitor and action deficiencies
- Complete cash and stationary ordering, fulfill shipment duties, ABM Balancing, Branch Bill Payments
- Familiar with the Workforce Planning Tool, and scheduling Individuals to ensure smooth Operations
Customer Experience Associate
Scotiabank
Mattawa, ON
08.2015 - Current
- Executed teller transactions, including withdrawals, deposits, and bill payments.
- Addressed customer inquiries related to account maintenance and services.
- Conducted digital demonstrations to educate clients on alternative banking channels.
- Demonstrated service fundamentals during daily interactions with clients.
- Performed opening and closing duties, including cash counts and balancing operations.
Financial Advisor
Scotiabank
11.2016 - 10.2022
- Complete Financial Planning with clients
- Sell Mutual funds, GIC's, MLGIC's
- Open and maintain day to day operation accounts
- Open and maintain Credit products, both secured and unsecured
- Review client financials to complete credit applications and budgets
- Achieve and maintain Sales goals to contribute to the overall Branch Success
- In depth knowledge of Estates and Powers of Attorney
- Proactive calls to clients in order to win the business
Waitress/Bartender/Front Desk Agent
Le Voyageur Inn
04.2014 - 03.2015
- Responsible for booking reservations
- Checking guests in and out of the hotel
- Completing payments and invoicing
- Providing service to diners in the restaurant
Activity/Recreation Aide
Algonquin Nursing Home
Mattawa
09.2012 - 06.2014
- Assisting residents in daily activities
- Motivating residents and giving them confidence in their abilities
- Organizing and planning events and activities to promote a healthy and fun environment
- Completing 'WHOGA' and stretching programs
- Putting together 'Sports Bars' that include drinks, snacks, music, games, and creating a fun Social setting
- Setting up groups for cards, checkers, cribbage: Stimulating residents abilities through dance And music
- Experience with the Montessori Learning Program for the Elderly+
Dietician Aide
Algonquin Nursing Home
Mattawa
09.2012 - 06.2014
- Preparing meals and collations as well as serving and assisting with feeding the residents
- Preparing meals and familiarizing myself with diets and restrictions
- Cleaning and organizing the kitchen and service areas
Ward Clerk
Algonquin Nursing Home
Mattawa
09.2012 - 06.2014
- Answering and transferring calls
- Organizing appointments as well as transportation for residents and families
- Assisting with MD Drug Reviews
- Organizing charts as well as MD files
- Communicating with several medical facilities in order to obtain information and results
- Working directly with the Charge Nurse to ensure procedures are followed and maintain Open communication
- Scheduling staff while following all forms and procedures, ensuring staff that have called in are Replaced in a timely manner
Catering Sales Manager
Best Western
North Bay
02.2010 - 08.2012
- Booking and detailing functions (weddings, meetings, banquets, ranging from 12ppl-400ppl)
- Assisting clients to customize menus to suite their needs
- Staffing, scheduling and training of banquet servers as well as restaurant staff
- Standardizing policies and procedures
- Answering calls and emails promptly
- Creating floorplans to customize functions in order to create successful events
- Orchestrating the events
- Meeting with clients to get a better understanding of their requirements
- Co-Managed both restaurants on site as well as being a crucial member of the planning, marketing team for the new Italian restaurant on site, FARINA Ristorante
- Public Relations and marketing aspects required as well.
Guest Service Agent
Best Western
North Bay
02.2010 - 08.2010
- Book reservations, over the phone and online
- Answer phones, and assist potential clients
- Welcome guests and inform of the establishment amenities
- Checking guests in and out of hotel, including large groups
Guest Service Agent
Residence Inn by Marriott
Ottawa, Canada
02.2008 - 09.2009
- Book reservations over the phone
- Answer phones and assist with booking as well as coordinate group bookings
- Touring guests of the property and informing our guests of all highlights and amenities
- Completing guest check in/check out
Night Auditor
Residence Inn by Marriott
Ottawa, Canada
02.2008 - 09.2009
- Ensuring that all transactions for day balance
- Prepare all in house group billing
- Managing the desk throughout the night for late check ins
Reservations Supervisor
Residence Inn by Marriott
Ottawa, Canada
02.2008 - 09.2009
- Ensure all upcoming groups are in order
- Responsible for obtaining and entering rooming lists
- Keeping the conveners updated on deadlines and delegates attending the functions
- Ensuring that group requests are met to the best of my ability
Mini Bar Attendant/Room Service Attendant
ARC.the Hotel
06.2006 - 12.2007
- Re-Stock all mini bars in all guest rooms
- Prepare all billing according to Mini Bar usage and post to clients billing
- Answering the phones and taking guest orders
- Delivering guest orders
- Responsible for setting up and working the banquet functions
Apprentice Chef
Clarion Resort Pinewood Park
North Bay, Canada
07.2003 - 04.2006
- Breakfast Cook, Night Line Cook, Banquet Cook, Prep Cook
- While completing my Culinary Apprenticeship Program at the Clarion I also attended Skills Canada, representing Northern Ontario in the First Annual Women's Conference
Education
MFDA - Certified Mutual Funds Representative
MFDA
Toronto, ON09.2018
CIFP - Financial Planning
CIFP
Toronto, ON05.2018
Algonquin College - Hotel/Restaurant Management Program
Algonquin College
Nepean, Ont.01.2009
Canadore College - Culinary Arts, Chef Apprenticeship Program
Canadore College
North Bay, Ont.06.2004
Ecole Secondaire -
FJ McElligott
Mattawa, Ont.06.2004
Skills
- Microsoft applications and Outlook
- TEAMS and Salesforce
- Point Click Care and NOVA applications
- POS systems expertise (MARSHA, FOSSE, 5STAR)
References
Available upon request
Timeline
Manager Rural
Scotiabank
10.2022 - Current
Financial Advisor
Scotiabank
11.2016 - 10.2022
Customer Experience Associate
Scotiabank
08.2015 - Current
Waitress/Bartender/Front Desk Agent
Le Voyageur Inn
04.2014 - 03.2015
Activity/Recreation Aide
Algonquin Nursing Home
09.2012 - 06.2014
Dietician Aide
Algonquin Nursing Home
09.2012 - 06.2014
Ward Clerk
Algonquin Nursing Home
09.2012 - 06.2014
Catering Sales Manager
Best Western
02.2010 - 08.2012
Guest Service Agent
Best Western
02.2010 - 08.2010
Guest Service Agent
Residence Inn by Marriott
02.2008 - 09.2009
Night Auditor
Residence Inn by Marriott
02.2008 - 09.2009
Reservations Supervisor
Residence Inn by Marriott
02.2008 - 09.2009
Mini Bar Attendant/Room Service Attendant
ARC.the Hotel
06.2006 - 12.2007
Apprentice Chef
Clarion Resort Pinewood Park
07.2003 - 04.2006
MFDA - Certified Mutual Funds Representative
MFDA
CIFP - Financial Planning
CIFP
Algonquin College - Hotel/Restaurant Management Program
Algonquin College
Canadore College - Culinary Arts, Chef Apprenticeship Program
Canadore College
Ecole Secondaire -
FJ McElligott