Jessica Gauthier
Dunrobin
Summary
Reliable and enthusiastic individual seeking an opportunity to contribute immediate value to a growing team. Inspired by the desire to help others, driven to apply an unfailing work ethic to meet objectives. Possesses excellent multitasking skills, strong industriousness, and effective time management abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
State and Main
07.2024 - 01.2025
- Ensured an optimal guest experience in fast-paced environment by taking orders, serving dishes, and removing dinnerware promptly, always with a positive attitude
- Knowledgeably recommended menu items based on customers needs and preferences, including up-selling complimentary dishes and drinks
- Multi-tasked efficiently to provide prompt and efficient service to all guests
- Ensured that the kitchen staff took guest allergies and dietary restrictions seriously
- Took ownership of customer complaints and resolved them efficiently
Cleaner
Viajero Hostel
04.2024 - 06.2024
- Contributed to a pleasant guest experience by maintaining clean and well-stocked restroom facilities throughout the property.
- Responded quickly to urgent cleaning requests, demonstrating adaptability while maintaining high standards of cleanliness throughout the property.
- Collaborated with housekeeping team to maintain an organized workflow, ensuring timely completion of tasks.
- Safeguarded guest belongings by respecting privacy during cleaning services, ensuring trustworthiness among clients.
- Supported hostel management with inventory control, minimizing waste and ordering necessary supplies as needed.
Barista/Supervisor
Anabia Cupcakery Cafe
07.2022 - 02.2024
- Worked in a fast-paced environment, multitasking between serving and barista responsibilities.
- Supervised shift by solving problems, addressing issues and mitigating customer dissatisfaction.
- Maintained a positive atmosphere through attentive communication and genuine interactions with guests.
- Bartended and served at open-mic nights and special events.
- Supervised opening and closing duties, cash handling, POS duties and inventory management.
- Managed e-mail and social media communications and posts.
Barista Shift Supervisor
Bridgehead
06.2021 - 07.2023
- Led and motivated a team of baristas to provide excellent customer service.
- Trained new baristas on coffee preparation techniques, customer service protocols, and company policies and procedures.
- Supervised opening and closing duties, cash handling, and inventory management.
- Maintained records for stock, orders, food diaries, waste, and fridge/freezer temperatures.
Education
Bachelor of Science - Health Sciences
University of Ottawa
Ottawa, NoneSkills
- Ability to multitask efficiently under pressure
- Strong attention to detail
- Excellent communication skills
- Adaptability
- Customer Relationship Management
- Fast Learner
- Customer understanding
- Reliability and punctuality
- Organizational growth
Certification
- Smart Serve
- TEFL
Languages
English
Full Professional
Spanish
Limited
French
Limited Working
References
References available upon request.
Education and Training
other
Timeline
Server
State and Main
07.2024 - 01.2025
Cleaner
Viajero Hostel
04.2024 - 06.2024
Barista/Supervisor
Anabia Cupcakery Cafe
07.2022 - 02.2024
Barista Shift Supervisor
Bridgehead
06.2021 - 07.2023
- Smart Serve
- TEFL
Bachelor of Science - Health Sciences
University of Ottawa
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