Jessica Garner
Rockland,AB
Summary
Empathetic Youth Worker passionate about providing meaningful support and services to clients. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Mission Thrift Store
10.2023 - 10.2024
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
Case Manager
Canadian Mental Health Association
02.2022 - 06.2022
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Crisis Intervention Worker
Safe Haven
06.2021 - 10.2021
- Supported families impacted by crises events through counseling services and resource referrals tailored to their specific circumstances.
- Deescalated potentially dangerous situations involving clients in crisis, minimizing risks to all parties involved.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Documented risk to each client and context of concerns.
- Provided ongoing support to clients following a crisis event, facilitating recovery and stabilization.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Conducted thorough assessments of clients'' needs, leading to targeted interventions and improved outcomes.
- Connected clients with appropriate resources such as housing assistance, financial aid, or mental health services based on individual needs assessment results.
- Conversed with individuals in crisis which called or texted hotline for assistance.
Youth and Family Counsellor II
Woods Homes
06.2019 - 01.2021
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Education
Diploma - Child And Youth Care
Lethbridge Collegiate Institute
Lethbridge, AB04-2015
Skills
- Problem-solving skills
- Training and mentoring
- Conflict Management
- Crisis interventions
- Safety Planning
- Child Protection
- Trauma-informed care
- Certified in CPR/AED
- Client Confidentiality
- Suicide Prevention
- De-Escalation Techniques
- Community Referrals
- Case Management
Certification
- Applied Suicide Intervention Skills Training Certificate (ASIST)
- First Aid Certification
- Alberta Health Services ID Program
Timeline
Front End Supervisor
Mission Thrift Store
10.2023 - 10.2024
Case Manager
Canadian Mental Health Association
02.2022 - 06.2022
Crisis Intervention Worker
Safe Haven
06.2021 - 10.2021
Youth and Family Counsellor II
Woods Homes
06.2019 - 01.2021
- Applied Suicide Intervention Skills Training Certificate (ASIST)
- First Aid Certification
- Alberta Health Services ID Program
Diploma - Child And Youth Care
Lethbridge Collegiate Institute
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