Jessica Garcia
Lancaster
Summary
At Barnes & Noble, I excelled as a Senior Bookseller, leveraging my expertise in marketing and promotions alongside strong interpersonal skills to enhance customer engagement and drive sales. I spearheaded merchandising strategies and special order management, significantly contributing to store operations and inventory accuracy. My proactive approach and dedication to visual displays and customer service consistently fostered repeat business.
Overview
9
9
years of professional experience
Work History
Senior Bookseller
Barnes & Noble
11.2015 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Collaborated with other staff to support smooth daily operations.
- Established strong relationships with customers to encourage repeat business.
- Researched and ordered new titles to maintain updated store selection.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages..
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Received shipments & organized stockroom according to company standards.
Education
High School Diploma -
Highland High School
Palmdale, CA06-2012
Skills
- Marketing and promotions
- Budgeting and finance
- Merchandising strategies
- Store operations
- Special order management
- Visual displays
- Product upselling
- Point-of-sale system
- Inventory tracking
- Store organization
- Heavy lifting
- Equipment troubleshooting
- Package handling
Timeline
Senior Bookseller
Barnes & Noble
11.2015 - Current
High School Diploma -
Highland High School
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