Jessica Garcia
Fresno
Summary
Experienced Library Media Technician with a strong focus on providing exceptional service to patrons and supporting librarians in daily tasks and special initiatives. Efficiently manages library materials, forms, and payments to ensure seamless operations. Dependable and self-motivated professional committed to fostering superior guest service and contributing to the overall success of the library.
Overview
20
20
years of professional experience
Work History
Library Technician
State Center Community College District
11.2024 - Current
- Assisted patrons in locating materials, enabling them to conduct research more effectively.
- Participated in staff meetings, contributing valuable input towards improvement of library services and operations.
- Ensured a welcoming environment by maintaining clean and orderly spaces within the library.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Enhanced library user experience by providing efficient customer service and assistance with various resources.
- Processed incoming materials efficiently, expediting their availability for patron use.
- Provided technical support to patrons using computers, printers, and other equipment within the facility.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
- Resolved customer concerns diplomatically, resulting in increased patron satisfaction levels.
- Streamlined book circulation process by maintaining an organized and accurate database of materials.
- Conducted inventory audits for accurate record-keeping and timely identification of missing or damaged items.
- Managed interlibrary loan requests, facilitating access to resources from other institutions for patrons.
- Showed patrons where to find library resources and collected equipment, reference pieces, and other items.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Maintained and updated patron records in library system database.
Library Media Technician
Sanger Unified School District
06.2023 - 11.2024
- Actively participated in professional development opportunities to stay current with industry trends and best practices for library services.
- Assisted in the selection and acquisition of new library resources, aligning collection development with patron needs.
- Created visually appealing displays showcasing relevant resources to promote topical themes or events within the community.
- Provided technology assistance to patrons, troubleshooting issues with computers, printers, and AV equipment.
- Conducted informative orientations for new students, familiarizing them with library layout, policies, and services.
- Partnered with other local institutions to foster collaborative relationships that enriched community engagement through shared initiatives.
- Managed circulation desk operations, ensuring prompt and accurate check-in/check-out of materials.
Library Media Technician
Sanger Unified School District
02.2021 - 06.2023
- Performs typical library duties such as assisting in collection development, processing materials, and circulation of library books and student laptops
- Maintains the inventory of lost/damaged items including textbooks
- Meets once a week with all classes for Storytime and library checkout
- Excites students to develop the love of reading with reading challenges and incentives
- Supports curriculum by selecting library materials that aid in classroom instruction
Television Production Technician • Sound Operator
Nexstar Broadcasting
02.2005 - 08.2023
- Duties include operating a mixing console and sound reinforcement system, as well as coordinating sound effects and mixing microphones during live newscasts, sports shows, and taped events, ensuring that audio levels are consistent
- Responsible for editing content and viewing videos that will broadcast for daily newscast to ensure videos regulations follow FCC
- Serves as a mentor and trainer for incoming and veteran employees
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
Library Assistant Extra Help
Tulare County Public Library
12.2019 - 10.2020
- Provided equitable service to all patrons
- Assisted in the circulation of library materials, answering patron queries, and issuing library cards
Education
Certification in Library Technology -
Fresno City College
Fresno, CA12.2021
B.A. - Mass Communication and Journalism
California State University
12.2005
Skills
- Ability to execute my job under stressful and time sensitive pressures
- Proficient in Microsoft Word and Google apps
- Attention to detail
- Multitasking
- Teamwork and collaboration
- Active listening
- Adaptability and flexibility
- Guest services
- Task prioritization
- Conflict resolution
- Patron relations
Timeline
Library Technician
State Center Community College District
11.2024 - Current
Library Media Technician
Sanger Unified School District
06.2023 - 11.2024
Library Media Technician
Sanger Unified School District
02.2021 - 06.2023
Library Assistant Extra Help
Tulare County Public Library
12.2019 - 10.2020
Television Production Technician • Sound Operator
Nexstar Broadcasting
02.2005 - 08.2023
B.A. - Mass Communication and Journalism
California State University
Certification in Library Technology -
Fresno City College
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