Jessica Gallegos
Santa Barbara
Summary
Detail-oriented Administrative and Program Coordinator with over 4 years of experience in client services, volunteer coordination, and office operations. Proven ability to manage confidential records, process referrals, schedule appointments, and support executive leadership. Skilled at supervising volunteers and interns, including individuals completing court-mandated probation and school-based service hours. Proficient in Microsoft Office, SharePoint, and Google Workspace. Bilingual in English and Spanish with strong organizational and communication skills. Seeking a remote or hybrid position where I can apply administrative, leadership, and coordination expertise to a mission-driven team.
Diligent Volunteer & Client Coordinator with solid foundation in volunteer work and history of contributing to community initiatives. Successfully collaborated on projects that improved local resources and services. Demonstrated problem-solving abilities and strong communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer and Client Coordinator
Unity Shoppe
04.2024 - Current
- Serve as first point of contact for clients and volunteers seeking services, resources, or placement opportunities.
- Process daily referrals for food, clothing, shelter, employment, and health services; maintain confidential client records (IDs, SSNs, birth certificates, court paperwork).
- Coordinate onboarding, orientation, and scheduling for volunteers and interns, including those completing probation, court-mandated, or school-required service hours.
- Partner with school districts and educational programs to coordinate large volunteer groups; ensure compliance with agency and court policies.
- Sign official verification forms for schools, courts, and service programs; accurately track and log volunteer hours.
- Support front desk operations and client services while managing calendars for the CEO and leadership team.
- Perform administrative tasks: data entry, scanning, faxing, photocopying, and transcribing service notes.
- Utilize Microsoft Office Suite, SharePoint, and Google Workspace for communication, scheduling, and file organization.
- Collaborated with local organizations to expand service offerings and strengthen partnerships.
- Led fundraising events, enhancing community participation and resource generation efforts.
- Provided mentorship to volunteers, fostering skill development and team cohesion in operations.
- Assisted clients in completing referrals for food, clothing, housing, employment, and health services, ensuring timely access to essential resources
- Acted as a trusted point of contact for clients experiencing financial hardship, homelessness, or probation requirements, ensuring they felt respected and supported.
- Connected clients with community resources and partner agencies, streamlining access to services such as job training and housing assistance.
- Maintained accurate and confidential client files in compliance with HIPAA and agency standards.
- Demonstrated empathy and professionalism while working with individuals facing sensitive challenges such as poverty, addiction, and court involvement.
Clerical Assistant / IT & Inventory Coordinator
Famous Footwear
06.2020 - 04.2024
- Supervised team members in online orders, shipping/receiving, and store inventory.
- Coordinated daily operations: assigned duties, oversaw workflow, and ensured accurate order processing.
- Maintained shipment records, verified trailer closings, and processed vendor paperwork.
- Tracked inventory and reconciled discrepancies; updated warehouse data systems for accuracy.
- Provided clerical support including scheduling, call handling, scanning, and document preparation.
- Created shipping labels, completed vendor documentation, and ensured compliance with company procedures.
- Regularly used Microsoft Excel and Word to generate reports, track schedules, and manage operations.
Education
A.S. - Administration of Justice
Santa Barbara City College
01.2026
High School Diploma -
Mira Monte High School
Bakersfield, CA06-2018
Skills
- Administrative Support & Client Services (5 years)
- Volunteer & Referral Coordination (2 years)
- Microsoft Office, SharePoint, Google Workspace (5 years)
- Scheduling & Calendar Management (CEO & Clients)
- Staff Supervision & Workflow Coordination
- Encoding & Data Entry (5 years)
- IT Asset & Inventory Management (5 years)
- Bilingual: English & Spanish
- Communication & Interpersonal Skills
- Confidential Recordkeeping (HIPAA, legal, medical)
- Positive attitude
- Teamwork and collaboration
- Community service
- Flexible schedule
- Public speaking
- Decision-making
- Event setup
- Answering phones
- Food distribution
- Community outreach
- Volunteer recruitment
- Data entry
- Disability awareness
- Bilingual
Certification
- BLS Certification – 2024-05 to 2026-05
- CPR Certification – 2024-05 to Present
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Volunteer and Client Coordinator
Unity Shoppe
04.2024 - Current
Clerical Assistant / IT & Inventory Coordinator
Famous Footwear
06.2020 - 04.2024
A.S. - Administration of Justice
Santa Barbara City College
High School Diploma -
Mira Monte High School
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