Summary
Work History
Education
Skills
Timeline
Generic

Jessica Flores

Lancaster

Summary

Dynamic customer service professional with a strong work ethic and integrity, recognized for enhancing customer loyalty at Pro Care Upholstery Cleaning. Proven expertise in cash handling and conflict resolution, consistently delivering empathetic support and effective solutions in high-pressure environments. Committed to exceeding customer expectations and fostering positive experiences.

Work History

Cashier/ Food Handler

Taco Bell
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Pro Care Upholstery Cleaning
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma - High School

Heritage Western High School
Online
08.2015

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling

Timeline

Cashier/ Food Handler

Taco Bell

Customer Service Representative

Pro Care Upholstery Cleaning

High School Diploma - High School

Heritage Western High School

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Jessica Flores