JESSICA FIDEL
Arroyo Grande
Summary
Dedicated medical professional with a proven track record in delivering high-quality patient care across diverse practices. Recognized for exceptional communication and teamwork skills, consistently achieving organizational objectives while prioritizing patient satisfaction and operational efficiency. Expertise in patient service, care, and relationship management, complemented by a strong background in technology-related roles and system administration. Committed to continuous learning and staying abreast of industry trends to enhance team contributions and drive medical success.
Overview
19
19
years of professional experience
Work History
Patient Services Associate Lead
Pismo Beach Pediatric Center
Pismo Beach
02.2025 - Current
- Handled escalated issues to deliver effective resolutions.
- Accessed patient information through various software applications, strictly adhering to HIPAA regulations to maintain confidentiality.
- Communicated new information and procedural changes during weekly meetings.
- Documented and managed patient information within the computer system. Scanned completed forms, identification, and insurance cards, maintaining the patient documents folder.
- Ensured patient accounts were financially cleared through effective insurance verification and authorization.
- Oversaw patient registrations by collecting necessary information, verifying benefits, and submitting paperwork.
- Balanced and reconciled the cash drawer daily to maintain the department's financial accuracy.
- Resolved departmental issues to ensure patient satisfaction and maintain optimal flow.
- Obtained proper authorization and identification to release confidential medical records.
- Processed credit card batches and balanced deposits on a daily basis.
Clinic Supervisor
Pismo Beach Pediatrics
Pismo Beach
04.2022 - 02.2025
- Managed credit card payment processing.
- Cultivated positive customer relations.
- Functioned as an adaptive team player.
- Maintained professional communication with patients and their families.
- Facilitated smooth and systematic workflow execution.
- Oversaw patient registration and scheduling processes.
- Provided caring and empathetic support.
- Facilitated continuing education and professional development opportunities for staff.
- Developed and implemented policies and procedures to ensure compliance with federal, state, and local regulations.
- Conducted staff meetings to convey policy changes and procedural updates.
- Participated in regular meetings with senior leadership to discuss progress toward organizational goals.
- Directed daily clinic operations, including scheduling appointments, assigning tasks to staff, and ensuring regulatory compliance.
- Streamlined clinic processes to enhance patient experience and care quality.
- Analyzed clinic performance data to identify trends and areas for improvement.
- Implemented strategies to enhance efficiency across all clinical departments.
- Managed a team of healthcare professionals, including involvement in hiring, training, and performance evaluations.
- Regularly analyzed patient feedback surveys to identify areas for service improvement.
- Assigned responsibilities to team members and monitored progress to ensure successful completion.
- Provided attentive listening to support delivery of high-quality care.
- Trained new staff on clinic protocols and procedures.
- Managed staff schedules to ensure adequate coverage and support.
- Supervised daily clinic operations for pediatric patient care.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Organized regular team meetings to discuss operational improvements and issues.
Patient Services Associate/FSA Lead
Pismo Beach Pediatrics Center
Pismo Beach
08.2021 - 02.2025
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Provided fast, friendly, and knowledgeable service for routine inquiries and service complaints.
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
- Accessed patient information through various software applications, strictly adhering to HIPAA regulations to maintain confidentiality.
- Documented and managed patient information within the computer system. Scanned completed forms, identification, and insurance cards, maintaining the patient documents folder.
- Scheduled patient appointments via phone and in person, maximizing productivity.
- Registered patients by verifying records to update computer systems and patient charts.
- Oversaw patient registrations by collecting necessary information, verifying benefits, and submitting paperwork.
- Balanced and reconciled the cash drawer daily to maintain the department's financial accuracy.
- Obtained proper authorization and identification to release confidential medical records.
- Processed credit card batches and balanced deposits on a daily basis.
Patient Services Associate II
Pismo Beach Pediatrics Center - Dignity Health
Pismo Beach
01.2022 - 03.2022
- Balanced and reconciled the cash drawer daily to maintain the department's financial accuracy.
- Coordinated insurance authorizations, collected co-payments, and resolved discrepancies.
- Scheduled patient appointments and procedures.
- Registered patients by verifying records to update computer systems and patient charts.
- Provided helpful assistance by anticipating and responding to the needs of patients and family members.
- Oversaw patient registrations by collecting necessary information, verifying benefits, and submitting paperwork.
- Accessed patient information through various software applications, strictly adhering to HIPAA regulations to maintain confidentiality.
- Scanned completed forms, identification, and insurance cards, maintaining the patient documents folder.
Patient Services Associate II
Edna Valley Health Center - Dignity Health
San Luis Obispo
08.2018 - 01.2022
- Documented and managed patient information in the computer system. Processed credit card batches and balanced deposits on a daily basis. Organized and maintained patient charts with proper classification and filing systems.
- Balanced and reconciled the cash drawer daily to maintain the department's financial accuracy.
- Coordinated insurance authorizations, collected co-payments, and resolved discrepancies.
- Scheduled patient appointments via phone and in person, maximizing productivity.
- Oversaw patient registrations by collecting necessary information, verifying benefits, and submitting paperwork.
- Scanned completed forms, identification, and insurance cards, maintaining the patient documents folder
- Balanced and reconciled the cash drawer daily to maintain the department's financial accuracy.
Patient Access Representative
Plumas District Hospital
Quincy
01.2018 - 05.2018
- Enhanced operational efficiency in medical settings with comprehensive system expertise.
- Organized and maintained patient charts with proper classification and filing systems.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in the computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Scheduled and confirmed appointments.
Receptionist
Central Coast Pediatrics
San Luis Obispo
11.2007 - 07.2017
- Answered and directed incoming calls using a multi-line telephone system.
- Provided administrative support to team members, including copying, faxing, document organization, and schedule management.
- Maintained daily calendars, scheduled appointments with clients, and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw financial documentation to facilitate timely processing of credit and debit activities.
- Answered phone calls, provided information to callers, and connected callers to appropriate personnel.
- Managed customer complaints and rectified issues to ensure complete satisfaction.
Education
High School Diploma -
San Luis Obispo High School
San Luis, CO06-2003
Some College (No Degree) - GED
Allan Hancock College
Santa Maria, California, CASkills
- Patient registration
- Customer satisfaction
- HIPAA compliance
- Appointment scheduling
- Patient communication
- Healthcare
- Workflow development
- Punctual and hardworking
- Relationship building
- Adaptability and flexibility
- Team building
- Schedule coordination
- Communicating to patients and families
- Scheduling appointments
- Medical terminology
- Insurance verification
- Team collaboration
Interests
- Cats
- Thrifting
- Fishing
References
References available upon request.
Timeline
Patient Services Associate Lead
Pismo Beach Pediatric Center
02.2025 - Current
Clinic Supervisor
Pismo Beach Pediatrics
04.2022 - 02.2025
Patient Services Associate II
Pismo Beach Pediatrics Center - Dignity Health
01.2022 - 03.2022
Patient Services Associate/FSA Lead
Pismo Beach Pediatrics Center
08.2021 - 02.2025
Patient Services Associate II
Edna Valley Health Center - Dignity Health
08.2018 - 01.2022
Patient Access Representative
Plumas District Hospital
01.2018 - 05.2018
Receptionist
Central Coast Pediatrics
11.2007 - 07.2017
High School Diploma -
San Luis Obispo High School
Some College (No Degree) - GED
Allan Hancock College