Jessica Fernandes
Mississauga
Summary
Dynamic Customer Service/Sales Representative with proven time management and problem-solving skills at Crate & Barrel. Adept at fostering team collaboration and enhancing customer satisfaction through effective communication. Recognized for maintaining professionalism in fast-paced environments while prioritizing customer needs and achieving departmental goals. Proficient in Microsoft Word and Excel.
Overview
10
10
years of professional experience
Work History
Customer Service/Sales Representative
Crate & Barrel
09.2015 - Current
- Demonstrates strong time management skills
- Uphold positive working ethics
- Exemplifies positive team-building and partnership skills
- Demonstrates effective communication skills and techniques
- Exhibits positive and reassuring behavior
- Collaborates with other associates and contributes new ideas
- Displays time management and prioritization
- Uphold excellent attendance
- Flexible to work in stressful and fast paced environments
Department Lead
Crate & Barrel
09.2017 - 08.2018
- Managerial department lead
- Appropriately and successfully maintained department tasks
- Delegated roles and tasks accordingly to associates
- Coordinates and maintains team meetings and daily huddles
- Facilitates growth and development with associates and coworkers
- Provides positive and approachable working conditions
- Demonstrates ability to work in fast-paced and stressful environments
- Exhibits punctuality and professionalism
- Able to prioritize customer needs and demonstrate conflict resolution
- Demonstrates positive and strong teamworking skills
- Independently demonstrates decision making
- Effective and strong communication skills
- Proficient in English - reading and writing skills
- Demonstrates appropriate use in Microsoft Word and Excel
Education
Certificate - Medical Office Assistant
Centennial College of Applied Arts And Technology
Scarborough, ON08-2025
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
- Appointment scheduling
- Verbal and written communication
- Email communication
- Phone etiquette
Languages
English
Portuguese
Timeline
Department Lead
Crate & Barrel
09.2017 - 08.2018
Customer Service/Sales Representative
Crate & Barrel
09.2015 - Current
Certificate - Medical Office Assistant
Centennial College of Applied Arts And Technology
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