Jessica Farris
Clovis
Summary
Results-oriented operations leader with extensive experience in managing transactions, compliance, and finance within high-growth real estate. Skilled in streamlining workflows and developing scalable processes while promoting collaboration among brokerage leadership and operational teams. Expertise in remote team management and high-volume operations ensures regulatory compliance and optimal service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Agent Finance, West Coast Regional Lead
SERHANT
01.2026 - Current
- Lead regional transaction and agent finance operations, serving as the primary operational resource for transaction coordinators, agents, Brokers of Record, and leadership.
- Served as regional point of contact for transaction coordinators, ensuring consistent execution of brokerage processes and operational standards across the West Coast.
- Manage transaction workflow across multiple markets, balancing workloads and coordinating overflow during peak periods.
- Partner with agents, Brokers of Record, and leadership to resolve complex transaction, licensing, and compliance matters.
- Audited transaction documentation for compliance with brokerage policies and state regulations, maintaining operational integrity.
- Coordinate workflow coverage during PTO and staffing gaps to ensure seamless transaction continuity.
- Drove process improvements that enhanced efficiency and service quality across the region.
Manager, Transaction Operations
Compass
01.2022 - 01.2026
- Led multi-regional transaction, compliance, and commission operations in a high-volume environment.
- Managed remote, multi-state operations team to achieve KPIs and deliver exceptional customer service.
- Designed and implemented scalable workflow improvements that increased operational efficiency and transaction accuracy.
- Partnered with finance, legal, sales leadership, and compliance teams to resolve operational issues and enhance execution.
- Partnered with finance, legal, sales leadership, and compliance teams to resolve operational issues and improve execution.
- Developed SOPs, resource guides, and training documentation to streamline onboarding and ensure operational consistency.
- Analyzed operational metrics and reporting to drive continuous improvement initiatives.
Market Operations Manager
Zillow Group
01.2021 - 01.2022
- Maintained operational oversight of 60+ active transactions simultaneously.
- Oversaw 60+ active transactions simultaneously, ensuring timely and accurate processing.
- Collaborated cross-functionally with product, asset management, and vendor partners to streamline workflow.
- Identified and resolved operational bottlenecks, enhancing SLA adherence.
Operations Coordinator | Compliance Specialist
eXp Realty
01.2020 - 01.2021
- Coordinated operational infrastructure and compliance processes for high-volume real estate transactions across California.
- Reviewed contracts, addenda, and compliance documentation for residential and commercial transactions.
- Led onboarding and provided operational support, enhancing integration for Mega Teams.
- Maintained SOPs while collaborating with internal stakeholders to streamline operational processes.
Education
Bachelor of Arts - Social Work Education
California State University, Fresno
Fresno, CASkills
- Salesforce
- CRM/SaaS Platforms
- Tableau
- Power BI
- Google Workspace
- Operational Analytics
- Real Estate Metrics
- Zendesk
Certification
California Department of Real Estate Salesperson License #01385694
Timeline
Agent Finance, West Coast Regional Lead
SERHANT
01.2026 - Current
Manager, Transaction Operations
Compass
01.2022 - 01.2026
Market Operations Manager
Zillow Group
01.2021 - 01.2022
Operations Coordinator | Compliance Specialist
eXp Realty
01.2020 - 01.2021
Bachelor of Arts - Social Work Education
California State University, Fresno