Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Faria

Toronto,ON

Summary

Organized and dedicated professional with a dynamic skillset and proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience

Work History

ASSISTANT MANAGER & HEAD FLORAL DESIGNER

G&B FLOWERS AT ST, LAWRENCE
07.2022 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Devised and executed weekly production plans for distinctive floral collections, aligning with seasonal trends and sales strategies.
  • Mentored and trained new designers, guiding the team through high-demand holiday periods with a focus on safety and quality.
  • Lead the creative direction of the seasonal workshops teaching diverse audience how to make professional designs using an engaging approach.
  • Received, entered and processed phone and web-based orders with a high level of care and attention to detail, including handling of confidential customer information and payment details.
  • Offered hands-on assistance to customers, assessing needs, relaying messages where necessary and maintaining current knowledge of consumer preferences.

FREELANCE FLORAL DESIGN CONSULTANT

Various
08.2019 - 07.2022
  • Worked closely with clients (including some of the largest and most reputable studios in Toronto) to understand their needs and design arrangements that perfectly match their vision.
  • Skilled at working independently and collaboratively in a team environment.
  • Used content creation tools and digital media to design websites.
  • Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
  • Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.

INVENTORY ANALYST

CERCAL FOOD DISTRIBUTION
05.2014 - 06.2018
  • Assisted with the implementation of a warehouse management software, migrating all existing inventory and ensuring proper regulatory classification of each product.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
  • Forged relationships with multiple vendors and suppliers to improve cost-effective delivery options.
  • Participated in annual inventory counts, consistently ensuring the accuracy of warehouse records
  • Received and processed invoices into the warehouse management system while receiving shipments
  • Utilized data analysis to identify trends, present insights, and generate comprehensive reports for stakeholders.

Education

Google UX Design Certificate - User Experience Design

Coursera
Remote
11.2023

Diploma - Design Studies

Canadian Institute Of Floral Design (CIFD)
Toronto, ON
03.2021

Bachelors Degree - Production Engineering

Pythagoras University Unopar
08.2016

Skills

  • Multitasking and Time Management
  • Administrative Procedures
  • Copying and Scanning
  • Inbound and Outbound Calling
  • Recordkeeping and File Management
  • Office Supplies and Inventory
  • Microsoft Office
  • Staff Orientation and Training
  • Schedule Management
  • Customer Relations and Communications
  • Confidentiality and Data Protection
  • Departmental Support

Timeline

ASSISTANT MANAGER & HEAD FLORAL DESIGNER

G&B FLOWERS AT ST, LAWRENCE
07.2022 - 08.2023

FREELANCE FLORAL DESIGN CONSULTANT

Various
08.2019 - 07.2022

INVENTORY ANALYST

CERCAL FOOD DISTRIBUTION
05.2014 - 06.2018

Google UX Design Certificate - User Experience Design

Coursera

Diploma - Design Studies

Canadian Institute Of Floral Design (CIFD)

Bachelors Degree - Production Engineering

Pythagoras University Unopar

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Jessica Faria