Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Ethier-Wilson

Saint Jerome,Quebec

Summary

Dynamic and detail-oriented professional with experience at TTEC, where I enhanced service standards through effective communication and critical thinking. Proven ability to manage time efficiently while maintaining high-quality client service. Bilingual with expertise in translation memory software, ensuring precise and effective interactions.

Overview

10
10
years of professional experience

Work History

Cleaner

Entretien N.G
03.2025 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Gardener

Kanach
01.2023 - Current


  • Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.

Warehouse Worker

Canac
10.2021 - 02.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Call Center Representative

TTEC
03.2015 - 08.2018
  • Analyzed interactions to refine service standards and elevate overall team performance.
  • Developed process controls and metrics for daily management of call center.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.

Education

Bachelor Of Social Science -

Cégep De Saint-Jerome
Saint-Jerome, QC

DES -

Laurentian Regional Highschool
Lachute, QC
06.2008

Skills

  • Fluent bilingualism
  • Professional ethics
  • Interpersonal communication
  • Memory retention
  • Subject matter expertise
  • Emotional intelligence
  • Stress management
  • Translation memory software
  • Technical terminology
  • Dialect understanding
  • Excellent communication
  • Time management
  • Multitasking
  • Attention to detail
  • Organizational skills
  • Critical thinking
  • Client service
  • Active listening

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Cleaner

Entretien N.G
03.2025 - Current

Gardener

Kanach
01.2023 - Current

Warehouse Worker

Canac
10.2021 - 02.2022

Call Center Representative

TTEC
03.2015 - 08.2018

Bachelor Of Social Science -

Cégep De Saint-Jerome

DES -

Laurentian Regional Highschool

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Jessica Ethier-Wilson